Ashley Zanele
Technical Client Service Manager | Technical Project Manager | SaaS & IT Solutions Professional
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About
Experienced IT and technical operations professional with over 7 years of experience delivering client-focused technology solutions, leading projects, providing technical support, and coordinating cross-functional teams. Skilled at translating business requirements into practical technical solutions, managing client relationships, troubleshooting complex systems, and supporting software implementations. Strong communicator with experience presenting solutions, documenting processes, and collaborating with engineers and stakeholders.
Seeking to leverage technical, project management and customer success skills in a Technical Client Service Manager role within a SaaS environment.
Experience
IT Technician - QGC Commodities
(2023-03 - 2024-05)
Provided end-user and infrastructure support across business operations.
- Worked directly with users to analyse issues and recommend technical solutions.
- Documented incidents, resolutions and operational procedures.
- Collaborated with stakeholders to maintain business continuity and system reliability.
Project Supervisor - Tontrac System Analysts
(2018 - 2023)
Coordinated technical projects and supervised implementation activities.
- Acted as liaison between clients and technical teams.
- Managed project reporting, scheduling and stakeholder communication.
- Ensured successful delivery of technical solutions aligned with client requirements.
IT Technician - Infotech Managed Solutions
(2017 - 2017)
Delivered desktop, network and technical support.
IT Technician - Mphondozakomo TVET College
(2017 - 2017)
Supported users and maintained institutional IT systems.
Education
National Certificate (Vocational) - Information Technology & Computer Science Level 4 - Nkangala TVET College
