Senior Project Manager and Agile Delivery Lead - First National Bank / WesBank (via Vibho Technologies)
(2024-02 - 2025-05)
- Led delivery of three enterprise programmes (multi-million-dollar budgets, R4M to R30M) covering payment modernisation, regulatory compliance, and digital transformation
- Directed the core payments rewrite across 40 plus workstreams (product, infrastructure, development, QA, migration), delivering a 37 percent improvement in payment processing performance
- Delivered the Registered Mandates regulatory programme in 5 months, coordinating multi-bank stakeholders aligned to SARB and PASA national payment system requirements
- Reduced post-release defects below 2 percent and high-severity incidents by 40 percent
- Managed budgets in the R18M to R26M range (approximately USD 1.0M to 1.4M) with full RAID governance, executive reporting, and vendor oversight
- Improved sprint velocity by 18 percent and team utilisation by 15 percent quarter over quarter through demand forecasting and capacity planning
- Engaged C-suite, compliance, operations, and risk functions across delivery
Service Owner, Regulated Markets - Games Global / Derivco (Creative Foundry SA)
(2021-10 - 2023-11)
- Held service ownership for the regulated markets portfolio across the United Kingdom, Germany, Spain, Portugal, and Connecticut (United States)
- Delivered compliant gaming products with zero compliance failures across all releases
- Led regulatory implementations including UK Gambling Commission requirements (autoplay removal, spin speed controls, GamStop integration), Germany federal gambling regulation framework (spin delays, deposit limits, jackpot removal), Spain Royal Decree 958, Portugal responsible gambling framework, and Connecticut RNG and geolocation certification
- Improved delivery efficiency by 25 percent year on year and reduced audit rework by 30 percent
- Delivered a keynote on responsible gambling at the 2023 Global Gambling Technology Forum
- Managed cross-functional teams across development, QA, operations, regulatory, and certification
Senior Programme Manager - Bryte Insurance
(2019-09 - 2021-10)
- Led enterprise transformation programmes including national telephony replacement (Avaya), API integration platform, and digital channels modernisation
- Delivered B2B integrations with TransUnion, Experian, and underwriting partners enabling data-driven decisioning
- Provided governance oversight across infrastructure domains aligned to ISO 27001, POPIA, and financial regulatory frameworks
- Led disaster recovery, business continuity, and data-integrity risk mitigation across insurance data platforms
- Managed vendor procurement and Statements of Work for infrastructure and platform initiatives
Senior Project Manager - Fulcrum Group
(2017-10 - 2019-09)
- Delivered Agile and hybrid transformation projects across financial services clients
- Facilitated cross-stakeholder delivery alignment and supported PMO maturity uplift
- Managed mixed onshore and offshore delivery teams under governance and reporting structures
Senior Project Manager and Senior Business Analyst - Zurich Insurance
(2014-07 - 2017-10)
- Led enterprise Policy Administration System (PAS) replacement across 20 plus workstreams (cloud infrastructure, data migration, rating engine, integrations, training)
- Delivered full migration of insurance product lines within 15 months
- Managed C-level Portfolio Council governance, vendor procurement, and global delivery coordination across South Africa, Europe, and India
- Collaborated with enterprise architecture and Gartner advisory on target-state design
Service Owner, Payments and Senior Project Manager - First National Bank
(2008-04 - 2014-07)
- Owned and delivered core payments capabilities including EFT, debit order, reconciliation, RTGS, Forex, and interbank integration
- Led FNB international banking rollouts across Botswana, Namibia, India, and Tanzania
- Served as subject-matter expert for payments interoperability, reconciliation, Forex, and RTGS technical requirements
- Managed local and offshore delivery teams across South Africa, Africa, and India
Senior Business Analyst and Technology Delivery Lead - iSolve, First National Bank, Accenture
(2003-02 - 2008-04)
- Senior Business Analyst and Technology Delivery Lead roles delivering digital payments architecture (FNB), ERP integrations (Safcor Panalpina), vehicle insurance platform design (AA Autobay), online pension portal launch (Alexander Forbes), and retail systems (Edcon, via Accenture)
