Senior Project Manager | Digital Transformation and Enterprise Technology - DP World
(2020-12)
Following the acquisition of Imperial Logistics by DP World, responsible for leading strategic technology and transformation initiatives that support business integration, operational efficiency and enterprise modernisation across multiple business units. Partner with executive stakeholders and cross-functional teams to deliver complex programmes that enable Organisational growth, strengthen governance and improve business outcomes.
- Lead the end to end delivery of enterprise technology and digital transformation programmes, ensuring alignment with strategic business objectives and Organisational priorities.
- Direct cross-functional teams comprising Architecture, Infrastructure, Cybersecurity, SAP, Operations, Finance, Product Analytics, Development, Change Management and external vendors to deliver complex initiatives successfully.
- Drive large-scale digital workplace transformation programmes, including Microsoft 365 tenant migrations, enabling global collaboration, standardization and improved employee experience across multiple business units.
- Establish programme governance frameworks, including executive reporting, decision-making processes, RAID management and change control mechanisms.
- Develop and maintain integrated programme plans, resource strategies and delivery roadmaps to ensure initiatives are executed within agreed scope, budget and timelines.
- Partner with executive leadership and senior stakeholders to define programme objectives, priorities' initiatives and support strategic decision-making through transparent reporting and performance insights.
- Identify, assess and proactively manage programme risks, issues and dependencies, implementing mitigation strategies to minimize delivery impact and protect business value.
- Lead Organisational change and stakeholder engagement activities to support user adoption, communication planning and successful transition into new ways of working.
- Facilitate vendor and supplier management activities, ensuring delivery partners meet contractual obligations, quality standards and implementation milestones.
- Prepare and present executive-level status reports, business cases and investment recommendations to Steering Committees and Leadership forums.
Digital Transformation Project Manager | Customer Experience - Afrocentric Group
(2018-09 - 2020-11)
Afrocentric Technologies embarked on a strategic transformation journey to become a leading digital healthcare organisation, leveraging technology to improve operational efficiency and member experience. As Project Manager, led the delivery of enterprise-wide digital initiatives aligned to the organisations transformation objectives, working closely with executive stakeholders, business leaders and technology teams.
- Led the successful delivery of strategic digital transformation programmes aimed at enhancing customer experience, improving operational efficiency and supporting business growth.
- Managed cross-functional teams comprising Digital, IT, Architecture, Infrastructure, Operations, PMO, Analytics, Product Owners, Development Teams, Suppliers and Business Stakeholders.
- Directed the implementation of the Single View of the Member initiative, streamlining access to member information across 17 medical schemes and significantly improving call centre efficiency and first-call resolution capabilities.
- Delivered a WhatsApp customer engagement solution during COVID – 19 pandemic to optimize service delivery and managed increased call centre volumes through digital channels.
- Implemented enterprise MIS reporting automation initiatives, reducing manual reporting processes, improving data accuracy and enabling consistent performance reporting across business units.
- Led the development of digital dashboard to provide visibility into the return on investment and performance of newly launched performance of newly launched products and initiatives.
- Established and maintained programme governance structures, including project plans, risk and issue registers, change control and executive reporting mechanisms.
- Facilitated stakeholder engagement sessions to align project delivery with strategic business objectives and ensure projects were completed within the agreed scope, schedule and quality expectations.
- Delivered executive-level reporting to Steering Committees and Senior Leadership to support informed decision-making programme oversight.
Senior Programme Administrator | Digital Transformation Office - Medscheme Health
(2017-03 - 2018-08)
Medcheme Health embarked on a Digital transformation journey to enhance member engagement and modernize healthcare service delivery through innovation digital platforms. As part of the role in coordinating the successful delivery of customer-facing digital initiatives while ensuring effective governance, stakeholder alignment and programme execution.
- Supported the delivery of strategic digital transformation programmes aimed at improving member experience and expanding digital healthcare capabilities.
- Coordinated cross-functional teams, comprising Digital, IT, Architecture, Operations, PMO, Product Owners, Development Teams and external partners to ensure seamless programme execution.
- Facilitated the successful implementation of key digital initiatives, including member portals, corporate portals, chatbot solutions and online self service capabilities.
- Established and maintained programme governance processes, including project schedules RAID Logs, Status Reporting, Decision Register and Action Tracking.
- Managed programme budget and resource allocation activities, ensuring effective utilisation of resources and adherence to financial controls.
- Monitored project delivery against agreed scope, timelines and budgets proactively identifying risks and escalating issues requiring management intervention.
- Facilitated stakeholder workshops and requirements elaboration sessions to ensure business needs were clearly defined and translated into delivery outcomes.
- Coordinated communication between business and technology teams to align priorities and drive successful implementation.
- Managed relationships with internal stakeholders and third party vendors to support delivery objectives and maintain stakeholder confidence.
- Oversaw change requests and schedule adjustments ensuring appropriate governance and impact assessment were completed.
- Prepared executive reporting packs and programme updates to provide leadership with visibility into delivery progress, risks and key decisions.
- Contributed to continuous improvement initiatives with the PMO to enhance programme delivery effective ness and governance standards.
Project Manager | Digital Products and Customer Experience - Discovery Vitality
(2015-10 - 2017-02)
As part of Discovery Vitality's digital innovation team, contributed to the successful delivery of customer-centric products designed to enhance member engagement, improve customer experiences and support strategic growth initiatives. Working within multidisciplinary teams, coordinated the delivery of complex digital initiatives from planning through implementation.
- Managed the delivery of digital products and strategic initiatives aimed at increasing customer engagement and enhancing the member experience.
- Coordinated cross-functional teams comprising Product Owners, Development, Analytics, UX/UI, Marketing, Operations and Business stakeholders.
- Facilitated collaboration between business and technical teams to ensure alignment between customer requirements and delivery outcomes.
- Established and maintained integrated project schedules, delivery plans and governance frameworks to support successful execution.
- Monitored project budgets, timelines dependencies and resource allocation to ensure delivery within agreed scope and quality standards.
- Managed stakeholder communication and reporting, providing regular updates on programme progress, risks and key decisions.
- Facilitated requirements workshops and planning session to define business needs and priorities delivery activities.
- Supported change management and implementation activities to drive adoption of new products and capabilities.
- Tracked post-implementation benefits and performance outcomes to assess value realization and identify continuous improvement opportunities.
Project Coordinator | Commercial and Digital Transformation - Discovery Card
(2011-02 - 2015-09)
Supported the delivery of commercial, marketing and operational initiative within Discovery Card by providing programme coordination, governance oversight and stakeholder engagement across diverse portfolio of projects. Contributed to the successful implementation reporting capabilities and strengthened business decision-making.
- Coordinated the delivery of cross functional projects, ensuring effective planning governance and stakeholder alignment throughout the project lifecycle.
- Supported the development and maintained project governance artefacts, including status reports, RAID logs, action registers and stakeholder communications.
- Facilitated project progress and escalated risks, issues and dependencies requiring leadership intervention.
- Produced executive reporting packs and weekly governance updates to provide visibility into programme performance.
- Managed project documentation and quality assurance activities to ensure compliance with Organisational standards and PMO requirements.
- Contributed to benefits tracking and post implementation revies to support continuous improvement initiatives.
- Built strong relationship with stakeholder across the organisation, fostering collaboration and effective decision-making.
Project Administrator | PMO & Digital Delivery Transformation - Liberty Life
(2010-06 - 2011-01)
Supported the establishment and delivery and enhancement of digital project delivery practices within Liberty Life by contributing to PMO development, governance and design and business analysis activities. Worked closely with project reams and stakeholders to strengthen project controls, improve delivery methodologies and enable more effective executive of digital initiatives.
- Supported the implementation and enhancement of project governance frameworks to improve the consistency and effectiveness of digital project delivery.
- Conducted business analysis activities, reviewing project artefacts including business requirements, render specifications, test cases, risk registers and governance documentation.
- Assessed existing project delivery practices and identified opportunities to streamline processes and improve operational efficiency.
- Collaborated with project managers, business stakeholders and delivery teams to ensure alignment between business objectives and project execution.
- Contributed to the art development of a Digital PMO framework by integrating principles from PMBOK and BABOK to support a more structured and business focused approach delivery.
- Facilitated documentation review and quality assurance activities to improve the completeness and accuracy of project outputs.
- Supported risk identification and issue management process to enhance project visibility and decision-making.
- Assisted in the development of governance artefacts, reporting mechanisms and delivery standards to strengthen programme oversight.
- Promoted knowledge sharing and continuous improvement incorporating lessons learned into delivery practices.
