Asiphe Mangaliso

Dedicated and empathetic professional with experience in customer service and health care. Skilled in client support, communication, problem-solving, and maintaining a professional, caring approach when assisting people. Known for being reliable, a fast learner, and committed to providing excellent service while representing the company well.

Customer service agent at Concentrix (BNPP) (2025-11 – 2026-06)

• Provide prompt, efficient responses to customer queries via phone, email, social media and chat.
• Address and resolve complaints professionally and within SLA.
• Maintain strong product knowledge to answer queries accurately.

Collections Agent at Skills Academy (2023-01 – 2025-01)

• Managed outstanding student accounts by contacting debtors and negotiating repayment plans.
• Ensured timely debt recovery while maintaining professionalism and accurate account records.
• Delivered customer service during billing disputes and collaborated with the team to meet collection targets.

Community HIV care provider at Desmond Tutu TB centre (2013-01 – 2018-12)

• Offered universal voluntary HIV testing and counselling; conducted TB and STI screening door-to-door.
• Provided education on TB and HIV and facilitated access to professional medical male circumcision.

HRM N5 – Boland College (2020-01 – 2021-12)

MATRIC – Simanyene High School