Athi Binta
Dedicated and experienced professional with proven success in customer service-related roles within mid-sized commercial organizations
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About
Dedicated and experienced professional with proven success in customer service-related roles within mid-sized commercial organizations. Seeking an opportunity to utilize my experience to contribute meaningfully and deliver excellent results within an organization.
Experience
Intern: Circuit Assistant at Department of Education (2024-11 – Present)
- Liaise with school stakeholders and management
- Attend meetings and compiled reports & Assisted with administrative and social support matters
- Maintained filing systems and managed stationery
- Ensured smooth communication between schools and district office
- Conducted school visits for verification and support
Data Capturer / Junior HR Assistant at Department of Education (2022-09 – 2024-08)
- Verified application documents and captured data
- Followed up on outstanding documents
- Prepared files for finance processing
- Managed leave applications and HR records
- Handled administrative duties and filing
- Quality checking of all data captured and documentation for annual audits
- Compile irregularities/ redundancies report for quality improvement
Educator Assistant at Department of Education (2021-11 – 2022-06)
- Supported classroom activities and learners
- Assisted with lesson planning and scheduling
- Monitored attendance and academic progress
- Attended mandatory workshops/ educator training and development sessions
- Submission of weekly, monthly and quarterly documents to the Circuit Manger & general housekeeping
Online English Consultant at MPC Recruitment (iTutor Group) (2019-03 – 2020-01)
- Taught English to international students
- Conducted online lessons and assessments
- Provided feedback and tracked student progress
- Calibration meeting attendance for monitoring and improvement
- Stats monitoring by Ops manager to track progress and declining scores
- Inform floor personnel of technical issues for a seamless student experience and general overall class conducting
Quality Assurance Agent at National Debt Advisors (2015-05 – 2016-02)
- Monitored calls for compliance
- Coached agents to improve performance
- Provided feedback and performance tracking
- Identify knowledge gaps and alert training for refresher trainings
- Merging feedback from external quality assurers feedback and deliver to agents
- Call demos to agents for learning and development
Education
Bachelor of Administration in Administration – Nelson Mandela Metropolitan University (2007 – 2013)
TEFL Certificate in English Language Teaching – Foundation TEFL (2017-05 – 2017-06)
Grade 12 – Umtata High School (2006)
