Athi Binta

Dedicated and experienced professional with proven success in customer service-related roles within mid-sized commercial organizations. Seeking an opportunity to utilize my experience to contribute meaningfully and deliver excellent results within an organization.

Intern: Circuit Assistant at Department of Education (2024-11 – Present)

• Liaise with school stakeholders and management
• Attend meetings and compiled reports & Assisted with administrative and social support matters
• Maintained filing systems and managed stationery
• Ensured smooth communication between schools and district office
• Conducted school visits for verification and support

Data Capturer / Junior HR Assistant at Department of Education (2022-09 – 2024-08)

• Verified application documents and captured data
• Followed up on outstanding documents
• Prepared files for finance processing
• Managed leave applications and HR records
• Handled administrative duties and filing
• Quality checking of all data captured and documentation for annual audits
• Compile irregularities/ redundancies report for quality improvement

Educator Assistant at Department of Education (2021-11 – 2022-06)

• Supported classroom activities and learners
• Assisted with lesson planning and scheduling
• Monitored attendance and academic progress
• Attended mandatory workshops/ educator training and development sessions
• Submission of weekly, monthly and quarterly documents to the Circuit Manger & general housekeeping

Online English Consultant at MPC Recruitment (iTutor Group) (2019-03 – 2020-01)

• Taught English to international students
• Conducted online lessons and assessments
• Provided feedback and tracked student progress
• Calibration meeting attendance for monitoring and improvement
• Stats monitoring by Ops manager to track progress and declining scores
• Inform floor personnel of technical issues for a seamless student experience and general overall class conducting

Quality Assurance Agent at National Debt Advisors (2015-05 – 2016-02)

• Monitored calls for compliance
• Coached agents to improve performance
• Provided feedback and performance tracking
• Identify knowledge gaps and alert training for refresher trainings
• Merging feedback from external quality assurers feedback and deliver to agents
• Call demos to agents for learning and development

Bachelor of Administration in Administration – Nelson Mandela Metropolitan University (2007 – 2013)

TEFL Certificate in English Language Teaching – Foundation TEFL (2017-05 – 2017-06)

Grade 12 – Umtata High School (2006)