Nozipho Mncwango
Dedicated and experienced customer service professional with a proven track record in call center operations and financial advising
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since October 17, 2025
Problem-SolvingCustomer Service
·
About
A dedicated and experienced customer service professional with a proven track record in call center operations and financial advising. Skilled in client communication, problem-solving, and sales, with a commitment to providing exceptional service and meeting targets.
Experience
Financial Advisor - OLD MUTUAL
(2020-03-02)
- Calling clients and making appointments with them.
- Handling bad publicity, signing clients for new policies and reinstating old policies.
- Attending clients enquiries and complains professionally.
- Interacting with clients and building rapport.
- Selling funeral cover, Educational plan and Investment.
Call Center Agent - CCD COURIERS
(2017-06-06 - 2020-02-28)
- Handled high volumes of inbound and outbound calls, ensuring customer satisfaction.
- Booking appointments for collection and delivery of parcels.
- Rescheduled appointments to optimize team efficiency.
- Escalated complex queries to appropriate departments for resolution.
Receptionist - CCD Couriers
(2019-03 - 2020-02)
- Welcomed clients professionally and efficiently managed appointment schedules.
- Coordinated collections and communicated with departments to address client inquiries.
Education
N4 - Human Resource Management - Rostec FET College (2014)
Grade 12 - Mpilisweni Secondary School (2013)
