Aubrey Bapela

I intend on offering my skills, a great attitude, and a great ability to work well in a team – in exchange for experience and the opportunity to build my skills and a successful IT career.

IT Technical Support Services - Barko Financial Service - Multiple Branch sites

(2021-02)

• Perform maintenance and service tasks for customers in assigned territory (Branch sites)
• Prepare and submit work orders, expense reports and timesheets to the respective departments
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes
• Collaborate closely with technical team to resolve technical issues
• Provide training to service staff on how to identify and resolve issues, repairs, etc.
• Understand customer requirements and accordingly recommend the right products or services
• Manage all on-site installation, repair, maintenance works within the Branch sites
• Conduct client demonstration when required
• Understand technical problems effectively through proper analysis, evaluation and diagnoses
• Provide technical support to junior staff in case of complex issues
• Provide training to customers about product usage and maintenance
• Support the field staff in equipment set-up for trade shows or exhibitions
• Prepare creative product presentations for trainings
• Build positive relationships with customers by providing outstanding and excellent services
• Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers
• Respond to customer complaints timely and effectively to meet sales goals

IT Trainee - T-Systems Academy

(2019-12 - 2020-12)

I am verse in both supporting hardware and software systems and keeping them safe from attacks, making them incredibly valuable on the job market, with my qualifications skills (A+, Network+ and Server+)

Full-time Cashier - Kathorus SuperSpar

(2019-02 - 2019-09)

Was a dependable employee who enjoyed establishing excellent customer relations and successfully managing customer issues. Was an organized, accurate and fast worker with solid computerskills and sound knowledge of cash management principles.

Fulltime Sales Consultant - Mzansi Gym

(2018-10 - 2019-02)

Worked in a newly established Gym with the goal of supporting a healthy and life changing lifestyle for potential Clients and Promoting grand Marketing Activities.

National Senior Certificate - Matric - Leondale High School (2015)

Further Educational and training Certificate - IT Technical support (CompTIA) Version 2 - T-Systems Academy (2019-12 - 2020-12)