Yolanda Zintle

Dedicated and detail-oriented customer service and technical support professional with over 9 years of experience across technical support, emergency dispatch, sales, and academic advising. Skilled in troubleshooting technical issues, resolving customer queries, handling high-pressure situations, and delivering exceptional customer service. A proactive team player with strong communication, problem-solving, and time management skills committed to professionalism and results.

Consultant at Multichoice Support Services Pty Ltd (2023-06 – 2026-05)

• Provided technical support for payment solutions, products, and customer account services.
• Guided customers through troubleshooting and issue resolution.
• Developed and reviewed functional and technical specifications.
• Identified and resolved specification errors.
• Installed, configured, and tested software.
• Performed systems integration testing.
• Delivered high-quality customer service while meeting targets.

Emergency Dispatch Operator at Namola Emergency Services (2019-04 – 2023-03)

• Managed incoming emergency and non-emergency calls.
• Assessed urgency and dispatched responders.
• Maintained communication with callers and units.
• Recorded accurate dispatch records.
• Worked effectively under pressure.

Sales Advisor / Student Advisor at Oxbridge Academy (2017-03 – 2019-04)

• Assisted students with course selection and planning.
• Monitored academic progress.
• Provided referrals to support services.
• Conducted orientation and career workshops.
• Built strong student relationships and achieved enrolment targets.

Certificate in Pastel Payroll Administration – College SA (2015-06 – 2015-12)

Certificate in Fashion Design – Damelin (2009 – 2010)

National Senior Certificate in Matric – Mandisa Shiceka Secondary School (2005 – 2008)