Ayanda Baloyi

Utilised MTN Ilula system to access customer accounts, process service requests, and resolve queries efficiently. Handled billing enquiries, SIM swaps, upgrades, contract renewals, and prepaid services using MTN platforms. Logged and updated customer interactions accurately on MTN systems in line with compliance standards.

Call Centre Agent – MTN Campaign - iTalk Financial Services

(2024-01 - 2025-12)

• Utilised MTN Ilula system to access customer accounts, process service requests, and resolve queries efficiently.
• Handled billing enquiries, SIM swaps, upgrades, contract renewals, and prepaid services using MTN platforms.
• Logged and updated customer interactions accurately on MTN systems in line with compliance standards.

Grade 12 - Fidelitas Comprehension School (2023-12)