Ayanda Banjwa

Local Government Finance graduate who is passionate about making a change to society. Dedicated, enthusiastic and loyal. Meticulous researcher, analyst, strategic thinker. Proactive with a focus on solutions.

Senior

Clerk with 5+ years of experience in organizing presentations, preparing facility reports, and maintaining the utmost confidential information.

Senior Clerk Consultant - Nelson Mandela Bay Municipality - Port Elizabeth/Gqeberha

(2019)

Perform tasks associated with Administration of Property i.e., rezoning, subdivision, special consent, sales, leases, acquisitions and expropriations. Attending to queries and communicating the outcome. Ensuring efficient utilization and development of Council Land in compliance with the Land Use Planning Ordinance and Town Planning Schemes.

• Advising clients/applicants of correct procedures.
• Processing and updating of land information.
• Conduct investigation – ownership, size and zoning of land.
• Issuing, receiving, and verifying information on application forms.
• Interacting with applicant, members of the public and Councillors.
• Interacting with the relevant departments with regards to queries – revert to enquirer outcome.
• Preparing Items for standing committee.
• Perusing minutes for implementation of resolution taken.
• Prepare Adverts and letters to the affected neighbours.
• Referring applications to Town Planning for technical report.
• Convey to applicants Councils resolutions – issuing approvals, drafting agreements and refusals.
• Liaising and negotiating with landowners for land required for municipal purposes in terms of the Expropriation Act.
• Preparing lease, sale, acquisition and encroachment agreements in compliance with applicable legal legislations and instructing attorneys on transfer of land and going on-site inspection.

CLERICAL ASSISTANT/RECEPTIONIST - Nelson Mandela Bay Municipality - Port Elizabeth/Gqeberha

(2020-01 - 2022-08)

Properties Division

• Type documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management.
• Opened, sorted, and distributed incoming messages and correspondence.
• Purchased and maintained office supply inventories, and always careful to adhere to budgeting practices.
• Greeted visitors and determined to whom and when they could speak with specific individuals.
• Recorded, transcribed, and distributed minutes of meetings.

CUSTOMER SERVICE AGENT - OUTWORX INSURANCE

(2024)

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call centre scripts and legislation when handling different calls.
• Identifying customers needs clarify information, research every issue and providing solutions or alternatives.
• Build sustainable relationships with the public and engage customers by taking the extra mile.
• Customer focus and adaptability to different personal types.
• Provide general administrative support.
• Ability to multi-task, set priorities and manage time effectively.
• Excellent telephone etiquette.
• Excellent customer service.
• Computer literacy (Microsoft word, excel and outlook).
• Networking ability (Building my own client base, develop strong and lasting relationships).
• Upholding and living the Outworx values every day.

National Diploma - Local Government Finance - Tshwane University of Technology (2014 - 2017)

Matriculated Diploma - Cowan High School (2006 - 2010)