Ayanda Bendeni
Bilingual Customer Service Representative
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About
Bilingual Customer Service Representative with 3+ years of online customer support experience and 7+ years in the gaming and retail industry, consistently delivering high-quality service across fast-paced environments. Fluent in English, Xhosa, and Sotho, with expertise in CRM tools, conflict resolution, and client engagement. Knowledgeable in betting markets and odds, with strong customer care, teamwork, and problem-solving skills.
Experience
General Worker - Ditshimega Projects and Training - Johannesburg
(2025-06)
- Clean and prepare construction sites
- Load and unload building materials
- Assist tradespeople and maintain site safety
Online Customer Support - Supabets Gaming Group HQ
(2022-02 - 2024-12)
- Managed high volumes of inbound and outbound calls
- Handled customer queries across WhatsApp, Live Chat, Email, Facebook, and Twitter
- Researched and provided solutions to customer concerns
- Assisted in upselling products and enhancing the betting experience
Betting Clerk - Supabets Gaming Group
(2015-01 - 2022-01)
- Processed customer bets with high accuracy and efficiency
- Assisted customers with odds calculations and bet confirmations
- Provided exceptional customer service
- Handled cash and end-of-day reconciliations
Customer Support Agent - AfrishoreBPO
(2012-08 - 2014-06)
- Handled inbound customer calls for UK-based campaigns
- Assisted customers with account queries, service issues, and product information
- Resolved complaints and escalated complex matters when necessary
- Captured and updated customer information accurately on CRM systems
- Maintained service quality standards and customer satisfaction
Sales Associate - Totalsports TFG
(2011-08 - 2012-04)
- Assisted customers with purchasing sports gear and recommendations
- Operated the cash register and maintained store presentation
General Assistant - Cube Design
(2010-01 - 2011-07)
- Assisted with print collection, packaging, and design preparation
- Maintained workspace cleanliness and organization
Education
Matric - Wongalethu Senior Secondary School
