Thimna Mthwa
Customer Service Representative
Talent
Cape Town, City of Cape TownMember since February 9, 2026
Effective Communication
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Effective Communication
About
Hardworking and reliable individual with strong customer service, communication, and teamwork skills. Experienced in promotional work and community volunteering, with the ability to work well with people, solve problems, and provide excellent service. Eager to learn, grow professionally, and contribute positively to any organization.
Experience
Customer Service Representative at DASHBPO (2024-09 – 2025-01)
- Handled customer inquiries regarding golf course bookings, cancellations, and reservation modifications.
- Assisted customers with scheduling tee times, resolving booking issues, and providing accurate information in a professional and friendly manner.
- Maintained high levels of customer service, managed multiple tasks efficiently, and ensured customer satisfaction through effective communication and problem-solving.
Waitress at WHATASHOT PROMOTIONS, BOMBAY, MARTEL, EXIGE PROMOTIONS (2025-10 – 2026-01)
Education
MATRIC - GRADE 12 – ID MKHIZE HIGH SCHOOL (2017 – 2021)
DIPLOMA IN FILM PRODUCTION in Film Production – CAPE PENINSULA UNIVERSITY OF TECHNOLOGY (2022 – 2025)
Skills
Customer Service Representative
