Ayanda Brown
TEAM LEADERSHIP | CLIENT RELATIONSHIPS | ACCOUNT MANAGEMENT | CUSTOMER SUCCESS
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About
Customer service, account management and team leadership professional with experience across corporate fleet services, logistics, sales and operational support. Skilled in managing corporate client portfolios, coaching team members, monitoring KPIs, resolving escalations and strengthening customer relationships. Experienced in supporting a team responsible for approximately 2,450 corporate accounts and previously managing a portfolio of 320+ corporate clients.
Experience
Team Leader – Fleet Service Account Managers at CARTRACK (2024-02 – 2026-08)
- Supported, coached and developed Fleet Service Account Managers while monitoring performance against operational and service KPIs.
- Helped oversee approximately 2,450 corporate client accounts, supporting customer retention and service delivery.
- Managed client and operational escalations, coordinated internal support and followed issues through to resolution.
- Supported onboarding, employee development, day-to-day performance management and identification of service opportunities.
Corporate Fleet Services Account Manager at CARTRACK
- Managed 320+ corporate clients, maintaining stakeholder relationships and supporting account satisfaction.
- Identified upselling opportunities by matching client needs with relevant fleet and vehicle-management solutions.
- Coordinated with internal departments to resolve service concerns and maintain customer relationships.
Customer Service Liaison at PICUP TECHNOLOGIES (2022-02 – 2023-02)
- Managed customer communication across phone, email and chat, responding to service queries and resolving concerns.
- Coordinated customer requirements with internal teams to support logistics and operational service delivery.
Sales Consultant / Team Leader (2IC) at CSS (2020-12 – 2022-12)
- Advised international clients on Medicare and Medicaid solutions, identified customer needs and worked toward sales targets.
- Supported colleagues through coaching, onboarding assistance and team coordination.
Sales Consultant / Customer Service Representative at MIWAY INSURANCE (2020-08 – 2021-12)
- Generated business through inbound and outbound sales, handled quotations and policy queries, and supported customer retention.
Education
Matric Certificate – Tshibollo Secondary School (2009)
