Palesa Mosesi

Dynamic and results-driven Client Success Manager with extensive experience in account management, strategic client engagement, talent acquisition, and operational delivery across technology and digital transformation sectors. Currently leading client success initiatives at C Ahead Info Technologies, leveraging over 13 years of combined experience in IT services, workforce solutions, and business development. Skilled in building long-term client partnerships, aligning solutions with business goals, and driving measurable outcomes.

A dedicated Christian, wife, and mother of one, bringing integrity, empathy, and strategic thinking to every engagement.

Client Success Manager at C Ahead Info Technologies (2025-04 – Present)

Leading client success initiatives focused on IT services, digital transformation, cloud enablement, and specialist workforce solutions.

• Manage and grow strategic accounts, with a focus on IT services, digital transformation, cloud enablement, and specialist workforce solutions.
• Engage with CIOs, IT executives, and business stakeholders across banking, insurance, energy, and telecoms to identify gaps in IT projects, SOWs, and contracting, positioning C Ahead as a trusted partner.
• Drive business growth by expanding engagements within existing MSA accounts such as Standard Bank, RMB, and Hollard.
• Lead proposal development, RFP responses, and client presentations to secure new business.
• Coordinate with delivery teams to ensure alignment with client objectives and service excellence.

Account Manager at Indsafri (2023-05 – 2025-03)

Managed enterprise and mid-market accounts across multiple industries, overseeing IT services sales and talent fulfillment.

• Managed enterprise and mid-market accounts across multiple industries, ensuring client satisfaction and identifying upsell opportunities.
• Led IT services sales, including enterprise software, cybersecurity, cloud computing, and managed services.
• Oversaw talent fulfillment for both project-based and long-term staffing requirements.
• Followed up on contract extensions, purchase orders (POs), and invoices to ensure smooth operations and maintain strong client relationships.
• Built and maintained strong client relationships to understand business needs and deliver tailored IT and staffing solutions.

Contracting Specialist at Resourgenix (Absa CRC) (2021-07 – 2023-04)

Managed recruitment processes, contract negotiations, renewals, and compliance adherence.

• Managed recruitment processes, contract negotiations, renewals, and compliance adherence.
• Acted as a key client contact, addressing needs and ensuring seamless operations.
• Strengthened relationships with external suppliers and talent acquisition teams to meet recruitment needs.
• Maintained meticulous administrative records and reported on recruitment progress.

Assignment Specialist at International SOS (2020-01 – 2021-05)

Conducted full-cycle recruitment for medical personnel and managed onboarding and orientation programs.

• Conducted full-cycle (360°) recruitment for medical personnel, including sourcing, interviewing, and placement for on-site roles.
• Managed onboarding and orientation programs to ensure smooth assimilation of staff into operational sites.
• Designed and implemented learning and development initiatives to support staff capability and retention.
• Ensured compliance with medical and operational standards across assignments.
• Coordinated with internal stakeholders to align staffing with operational needs and emergency response requirements.

Site Liaison Officer at International SOS (2016-07 – 2019-12)

Managed payroll processes and facilitated performance development programs for expatriate and local staff.

• Managed payroll processes using Kronos, ensuring accuracy and timely payments for expatriate and local staff.
• Facilitated performance development programs and provided administrative support to expatriate personnel.
• Acted as a liaison between on-site operations and corporate stakeholders to ensure alignment and operational efficiency.
• Supported risk assessment and early-stage operational planning for new site deployments.
• Contributed to coordination of innovation and commercialisation initiatives, assisting with logistics and stakeholder engagement.

Bachelor's Degree in Industrial Psychology and Philosophy – University of Witwatersrand (2015)