Ayanda Malinga

Results-driven and compassionate professional with 10+ years of experience in administration, customer service, and sales. Proven track record of delivering exceptional results, building strong relationships, and driving process improvements.

Service Leader - City Year South Africa

(2012-01 - 2012-12)

• Demonstrated leadership skills by leading a team of volunteers in community development projects
• Built strong relationships with community members, schools, and stakeholders
• Developed and implemented programs to support in-school youth, promoting academic achievement and personal growth
• Collaborated with team members to design and deliver community initiatives, fostering a sense of community and social responsibility

Administrator and Assistant - M.M Ndlozi Business, Consulting and Admin Services

(2013-01 - 2013-12)

• Provided administrative support to the business owner, ensuring seamless day-to-day operations
• Demonstrated organizational skills by maintaining accurate records, files, and databases
• Developed and implemented effective filing systems, both physical and digital
• Built strong relationships with clients, providing exceptional customer service and support

Junior Administrator - Harambee Youth Employment Accelerator

(2014-01 - 2015-10)

• Demonstrated analytical skills by screening new applications, identifying potential candidates, and making recommendations
• Developed and maintained accurate records and databases, ensuring data integrity and confidentiality
• Collaborated with team members to design and deliver programs, promoting youth employment and development
• Built strong relationships with stakeholders, including community members, schools, and Employers

Client Service Administrator - Harambee Youth Employment Accelerator

(2015-10 - 2017-04)

• Demonstrated customer service skills by providing exceptional support to clients, responding to inquiries, and resolving issues
• Developed and maintained accurate records and databases, ensuring data integrity and confidentiality
• Collaborated with team members to design and deliver programs, promoting youth employment and development
• Built strong relationships with stakeholders, including community members, schools, and Employers

Account Analyst Administrator - Lifepower

(2017-04 - 2021-02)

• Demonstrated analytical skills by assessing client accounts, identifying areas of improvement, and making recommendations
• Developed and implemented effective debt restructuring plans, ensuring client satisfaction and revenue growth
• Collaborated with team members to design and deliver financial solutions, promoting financial inclusion and stability
• Built strong relationships with clients, providing exceptional customer service and Support

Telesales Agent - Le Morgan

(2021-03 - 2023-03)

• Demonstrated analytical skills by assessing client accounts, identifying areas of improvement, and making recommendations
• Developed and implemented effective debt restructuring plans, ensuring client satisfaction and revenue growth
• Collaborated with team members to design and deliver financial solutions, promoting financial inclusion and stability
• Built strong relationships with clients, providing exceptional customer service and support

Telesales (Life Database) - Clientele Life

(2022-03 - 2025-03)

• Demonstrated sales skills by opening new policies and providing customer service to existing clients
• Developed and maintained accurate records and databases, ensuring data integrity and Confidentiality
• Collaborated with team members to design and deliver sales strategies, promoting revenue growth and customer satisfaction
• Built strong relationships with clients, providing exceptional customer service and Support

Sales Agent - Cartrack

(2025-08)

• Providing both new and existing clients with advanced, high-quality units with 24/7 support, panic buttons, crash detection, protector and live video
• Meeting both personal and team target
• Building and maintaining relationships with clients

National Senior Certificate - Eldorado Park Senior Secondary School (2011-12)