Ayanda Nongauza

Community Development Practitioner- Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Dedicated and highly organized professional seeking a position in a reputable organization where I can utilize my administrative, customer service, and HR support skills to contribute to efficient office operations, provide excellent support to staff and clients, and grow within the company.

Receptionist/ Human Resource Support - Talenger Company - Alberton, Meyersdale

(2025-02)

• Welcome and assist visitors, clients, and staff in a professional manner, answer, screen, and direct incoming telephone calls
• Manage reception area and ensure it is clean and organized, also responsible for receiving, sorting letters, and courier deliveries
• Scheduling meetings and manage boardroom bookings in order to maintain order and double bookings
• Responsible for general administrative support such as filing, scanning, photocopying, and data capturing
• Order office supplies and maintain stationery stock
• Assist with travel arrangements and meeting coordination where required
• Maintain and update employee records and HR files
• Respond to employee HR-related queries
• Maintain confidentiality of HR and employee information
• Present HR DEMO to clients who are interested in signing up with the PeoplePlus, Talenger system
• Import information provided by external companies into the PeoplePlus system
• Monthly Invoices
• Training of new interns within the organization

Inbound Customer Care Agent - Afrizan People Intelligence - Woodmead

(2023-08 - 2025-01)

• Served as the frontline phone and chat support for customers, providing efficient resolutions to their challenges
• Responded promptly to customer inquiries, offering effective solutions and alternatives
• Documented interactions and resolutions in our ticketing system and Clarity system
• Collaborate with internal departments for the prompt fulfilment of customer needs
• Escalate complex issues to higher-level support or management when necessary
• Analysed customer data to identify patterns and make data-driven recommendations
• Monitor and track open tickets, ensuring timely resolutions for customers
• Engage actively with customers to build relationships, understand their needs, and communicate the value of our services
• Meeting monthly KPI'S and sales target

Bachelor of Arts - Community Development and Leadership - University of Johannesburg (2019-04)

Bachelor's Pass Matric - Kenilworth High School (2015-12)