Azania Williams

Dedicated Customer Service Consultant with experience in call centre and retail environments. Skilled in handling inbound and outbound customer interactions, resolving complaints, maintaining CRM records, and delivering excellent customer service. Calm under pressure, solutions-oriented, and committed to meeting service targets while providing outstanding customer experiences.

Call Centre Agent at O'Keefe & Swartz (2026-03 – Present)

• Handle inbound and outbound customer calls.
• Resolve customer complaints and queries.
• Maintain accurate CRM records.
• Meet daily quality and performance targets.
• Collaborate with team members to resolve customer issues.

Sales Associate at Sportscene (2024-11 – 2026-01)

• Delivered excellent customer service.
• Assisted customers with purchases.
• Processed transactions accurately.
• Resolved customer enquiries professionally.
• Maintained store presentation.

Bachelor of Commerce in Law in BCom Law – University of the Western Cape