B Feucht

Dear Hiring Manager

I can offer the following:

• 1 year’s operations manager for 5 company owned stores for Simply Asia head office in Cape Town
• 4 years operations manager for 8 Franchised owned stores for Simply Asia head office in Durban
• 2 1⁄2 years senior manager and operations manager for eight stores franchise for Simply Asia KZN
• Day to day running of corporate store with management
• Training of new franchisee and staff and accreditation of all staff in the brand
• Ability to implement strategic objectives of franchisor
• Developing an operations strategy for franchisee to meet franchisor vision
• Designing products, services, and processes to streamline operations
• Improving operations by introducing Concepts, Business/Strategy, Corporate services,

marketing, and PR.

• Ensure implementation of national marketing campaigns
• Brand integrity is always protected via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.
• New site allocations and new store development
• Monthly Store evaluations and follow up
• 30 years Fast Food Casual Dining Restaurant Management/Ownership Experience
• Wimpy, Black Steer, Spur, and Simply Asia
• Ability to effectively hire, train, and manage staff
• Payroll management, scheduling, reports, and inventory
• Area and Local store marketing
• Excellence within maintaining the Franchise Operational Standards
• Project Manage building of Stores and Revamps from start to finish
• Served on the Wimpy Franchise Council and Kid’s council, representing the South Coast

Franchisees, liaised between Franchisee and Franchisor for 3 years.

• Was the training store for Wimpy KZN for new Franchisees and Staff
• Have extensive experience dealing with Franchisees
• Was used as a testing store for GAAP when introducing new software and hardware
• Dealt with Franchisees when experiencing any issues related to the hands-on experiences with GAAP In addition to my extensive experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers, store staff and peers. My broad experience and range of skills make me a superior candidate for this position. Due to the ownership experience, I have I have an invested interest in the business and treat it as my own, going the extra mile in every situation. I have enjoyed a strong working relationship with the Franchisees and Franchisor.

Corporate Owned Stores

 Interpret monthly management accounts, benchmark, and suggest corrective actions where necessary

 Protect brand integrity via implementation and measurement of Standards of Operations Programs

 Enforce correct use of all supporting elements i.e., point of sale, premiums, etc.

 Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.

 Assist development of new stores

 Day to day operations of business

 Stock taking and placing of orders

 Scheduling of staff rosters in alignment with store budgets.

 Ensuring all non-core orders are aligned with store budgets.

 Monthly Store Evaluations

 Follow Ups on Store Evaluations  Identify in-store training needs and implement on-the-job training interventions and coaching.

 Monitor and feedback information about competitor activity within region.

 Ensure implementation of national marketing campaigns.

 Train new staff and Management as per Franchise Standards  Training

(Franchisees/Management/Staff for new restaurants)

 Monthly payroll submission to HR  Cash Control

 Food Costing

 Ensuring staff transport is in alignment with store budgets.

 Negotiations with taxi drivers for optimal transport rates

Have a matric certificate