B Rayisa

Providing support to customers through digital platforms Assisting customer via email, outbound and inbound Resolving the customers complaints and resolving it

Customer Service Advisor/ Digital Advisor - Foundever - Waterfront

(2023-01)

• Providing support to customers through digital platforms
• Assisting customer via email, outbound and inbound
• Resolving the customers complaints and resolving it
• Investigating the problem on the account and emailing the customer the resolution
• Helping customer make any payment on the account

Customer Assistant And Till Operator - Woolworths - Tableview Flamingo Vlei

(2019-01 - 2021-12)

• Managing customers transactions using a cash register and card machine
• Scanning goods and ensuring price is accurate
• Collecting payments by cash or card and issuing receipts, refunds or change

Casual Sales Rep And Till Operator - Hamleys Toy Store - Waterfront Cape Town

(2015-01 - 2016-12)

• Sharing product knowledge
• Providing recommendations to customers
• Responding to customers questions and being able to help the customer about a certain toy they want to buy

Promoter - Tonic Promotions - Maitland

(2014-01 - 2014-12)

Promoting various products for different companies

• Develop Finance and Insurance performance benchmarks
• Track performance of key dealerships nationally, and provide guidance on improvement strategies
• Continually develop selling skills of field staff
• Develop new best-in-class training materials to assist dealer sales performance
• Develop and distribute FIM dealer management reports to Asia Pacific and Australian Directors

Intern Frontline Receptionist - Community Development Resource Association - Woodstock

(2013-08 - 2014-01)

• My duties included meeting and greeting clients
• Answering and forwarding phone calls from the switchboard
• Booking flights and receiving parcels
• Book keeping
• Achieve personal writing targets, KPI's and behaviors to succeed in the role

N4 - ECD Educare - College Of Cape Town

NCV Level 4 - Office Administration - Westcoast FET College (Atlantis) (2016)

NCV Level 3 & 4 - Office Administrator - Eastcape Midlands College ( Uitenhage ) (2014)

Grade 10 - Commerce - Durban Girls Secondary (2012)