Ongezwa Matomela
Customer service advisor
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About
Interact with customers, ensuring full customer satisfaction Make product suggestions and pursue them
Experience
Promoter at Unlimited promotions (2014-01 – 2014-07)
- Interact with customers, ensuring full customer satisfaction
- Make product suggestions and pursue them
Packer, stock controller at Yardley/Warehouse (2014-01 – 2016-01)
- Answer to customer enquiries
- Provide information about products and services
- Process orders and follow up with customers
Runner at Brans Restaurant (2016-01 – 2016-12)
- Serve customers
- Clear tables
- Prepare cutlery and setup tables for next service
Journalism and Media Studies Internship at Zone Radio Station (2017-01 – 2017-06)
- News Anchoring
- Editing
- Searching News
Supervisor at Cappadocia Restaurant (2020-01 – 2021-08)
- Assist management
- Set shift schedules
- Train staff
- Open and close duties
- Make service suggestions and special recommendations
- Handle customer enquiries
- Answer questions and queries in person or over the phone
Customer Service Advisor at Web Help S.A (2021-07 – 2022-01)
- Rebooking for redelivery
- Online grocery shopping
- Placing orders for UK customers
Customer Service Advisor at Take a lot/ Superbalist (2022-07 – 2023-01)
- Online shopping assistant
- Emails
- Inbound calls
- Booking return collection
Customer Service Advisor/Sales at Capita (2023-05 – 2024-10)
- Inbound calls
- Assisting UK customers with their order queries
- Processing refunds and returns
- Placing orders
- Upselling
- Objections handling
- Probe, engage and drive to close deals
Sale Agent at Ascensos SA (2025-01 – 2026-01)
- Upselling
- Prospecting
- Building rapport
- Objection handling
- Cold calling
Education
Matric – Esangweni High School (2013-12)
Diploma in Journalism and Media Studies – Damelin College (2015-01 – 2017-12)
Community Journalism – Youth African Leadership Initiative (2021-01 – 2021-12)
