Babongile Cele
Customer Service Associate
Durban Point, eThekwini Metropolitan MunicipalityMember since August 6, 2024
CRM Software Proficiency: Zendesk, SalesforceConflict Resolution and Problem SolvingTeam Collaboration and LeadershipActive Listening and CommunicationCustomer Retention Strategies
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About
Dedicated Customer Service Associate with over 3 years of experience in resolving customer inquiries, managing CRM systems, and delivering exceptional service to enhance customer satisfaction. Proven expertise in conflict resolution, multilingual communication, and team training. Adept at driving operational efficiency and fostering strong client relationships in fast-paced environments.
Experience
Customer Service Associate - Enhle Consulting
(2021-01 - 2022-05)
- Resolved 50+ customer inquiries daily via phone and email, achieving a 98% satisfaction rate.
- Trained and mentored 10+ new team members on CRM software and company protocols.
- Streamlined customer support processes, reducing response times by 20%.
- Effectively managed escalated complaints, ensuring timely and satisfactory resolutions.
- Monitored and updated CRM records, maintaining a 99% accuracy rate.
Customer Support Intern - Hlokomelo Marketing
(2023-01 - 2024-11)
- Assisted with responding to customer inquiries, maintaining a positive experience for clients.
- Conducted data entry and organized CRM records for better accessibility.
- Supported team operations by providing administrative assistance.
Education
Coastal College Umlazi BB
Skills
Customer Service Associate
