Bandile Ntsele

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Customer service representative - Part time - Berea Centre Kiosk

(2024-02 - 2024-10)

• Maintained customer satisfaction.
• Addressing customers needs and resolving concerns.
• Record keeping, maintaining detailed records or customers personal information, customers interactions, transactions, comments and complaints.

Sunday school Teacher (assistant) - Newlands Assemblies of God

(2023-01 - 2025-11)

• Planned and carried out bible lessons, fostering spiritual growth and engagement.
• Creates interactive activities to help learning and biblical principles.
• Supervised students during class and events.
• Collaborated with church staff and teachers to organise special programmes, such as holidays plays and youth services.
• Maintained communication with parents regarding the children.

Educator assistant - Glenashley Junior Primary school

(2025-06 - 2025-10)

Educator assistance involved supporting teachers and learners in educational setting. Key characteristics includes patience, empathy, and strong communication skills. Career paths can range teachers assistants to educational coordinators, often requiring specific training.

• Specialised in children support.

Customer service consultant / Loan consultant - Vanci Cash Loans

(2025-11 - 2026-05)

• Assisted customers in person, over the phone, via WhatsApp, and through email with loan enquiries and applications.
• Provided professional customer service by answering questions, explaining loan products, and guiding clients through application processes.
• Captured, verified, and updated customer information accurately on company systems.
• Handled inbound and outbound calls while maintaining excellent communication and problem-solving skills.
• Responded promptly to customer queries and resolved issues in a professional and courteous manner.
• Maintained confidentiality of customer information and complied with company procedures.
• Followed up with clients regarding application status, required documentation, and service requests.
• Built positive relationships with customers through effective communication and customer-focused service.
• Worked in a fast-paced environment while meeting service targets and maintaining accuracy.

Matriculation - Northlands girls high school (2024)