Banzi Design Studio

I am highly versatile professional with over 20 years of experience spanning business management, administration, fleet management, operations, retail, and customer service across both public and private sectors. Proven ability to lead teams, manage complex operations, oversee budgets, and engage stakeholders at all levels. I pride myself integrity, resilience, and a strong commitment to service excellence, operational efficiency, and organisational growth.

My career objective is to become an asset to the organisation by applying my skills, experience, and leadership capabilities to drive performance, operational excellence, and sustainable growth.

Telecom Sales Team Manager – Performance & Campaigns - Openserve

(2026-02)

• Led and managed a team of 15 telecom sales agents, driving performance through structured coaching, continuous training, and clear target management
• Designed and delivered comprehensive sales training covering products, promotions, sales techniques, and compliance requirements
• Established KPIs and monitored individual and team performance using detailed tracking spreadsheets with real-time progress reporting
• Planned and executed awareness campaigns and coordinated stakeholder appointments to support customer acquisition and retention objectives
• Developed and implemented campaign strategies aimed at growing market share within highly competitive regions

Managing Director - Banzi Design Studio

(2018-11)

• Strategic leadership and business operations management
• Graphic and clothing design, product development, and branding
• Client relationship management and customer service
• Retail operations, merchandising, and stock management
• Procurement, buying, and product sourcing
• Textile printing & embroidery machine operations
• Human resource management: recruitment, performance management, retention
• Budget control, financial oversight, and revenue optimisation
• Marketing strategy development and implementation
• Stakeholder engagement, board reporting, and annual reports
• Compliance with labour legislation, health & safety standards
• Continuous improvement initiatives to increase profitability and market relevance

Managing Director - Iintsizwa Ziphelele Trading & Projects

(2017-11 - 2019-03)

• Strategic leadership and business operations management
• Graphic and clothing design, product development, and branding
• Client relationship management and customer service
• Retail operations, merchandising, and stock management
• Procurement, buying, and product sourcing
• Textile printing & embroidery machine operations
• Human resource management: recruitment, performance management, retention
• Budget control, financial oversight, and revenue optimisation
• Marketing strategy development and implementation
• Stakeholder engagement, board reporting, and annual reports
• Compliance with labour legislation, health & safety standards
• Continuous improvement initiatives to increase profitability and market relevance

Senior Administrative Clerk / Fleet Manager - Department of Health- Daveyton Main Clinic

(2015-11 - 2017-11)

• Provided leadership and supervision across administrative, supply chain, human resources, financial, and fleet management functions
• Supervised staff performance, work allocation, personnel development, discipline, and quality assurance
• Managed fleet operations, including vehicle inspections, servicing schedules, repairs, and breakdown response
• Monitored GPS systems, fuel consumption, speeding violations, and driver conduct, implementing corrective and disciplinary actions where required
• Controlled fuel usage, milage tracking, and petrol reporting to ensure cost efficiency and compliance
• Planned and authorised vehicle maintenance and repairs, coordinating with service providers and workshops
• Maintained comprehensive fleet records, including mileage logs, maintenance history, fuel usage, and accident registers
• Prepared and maintained vehicle service schedules and ensured adherence across all regions
• Conducted regular vehicle inspections, including travel to different branches
• Coordinated insurance claims, accident investigations, and represented the department in vehicle misuse and abuse litigations
• Managed asset registers and stationery stock control in line with departmental policies
• Monitored budgets, captured expenditure, verified travel and subsistence claims, and prepared financial reports
• Supported policy development, implementation, and monitoring related to fleet, fuel usage, maintenance, and risk management
• Assisted with internal audit processes and ensured compliance with governance and risk frameworks
• Prepared detailed fleet and operational reports, including fuel usage, maintenance costs, and performance trends
• Liaised with internal departments, business units, insurers, vendors, and external service providers
• Built and maintained strong relationships with stakeholders for expectation management and operational alignment
• Represented the department on committees, task teams, and stakeholder forums
• Convened and attended meetings, presenting findings, business cases, and operational updates to management
• Implemented timely communication on progress, challenges, and tactical plans impacting stakeholders
• Attended industry forums, conferences, and workshops to contribute to continuous improvement and best practice adoption

Storekeeper - City of Tshwane

(2012-11 - 2013-11)

• Issued and received stock in accordance with established procedures and controls
• Conducted quality control inspections on incoming stock to ensure compliance with specifications
• Processed and submitted requests for new stock, extensions, and replenishment requirements
• Accurately shelved stock and allocated shelf numbers for efficient retrieval and control
• Maintained and updated DDA and EMR registers in line with audit and compliance requirements
• Issued standby stock and ensured accurate record-keeping
• Performed daily stock takes and coordinated annual stock take preparations
• Printed, processed, faxed, and followed up on purchase orders with suppliers
• Tracked outstanding orders and ensured timely delivery through continuous supplier engagement
• Compiled and submitted monthly stock statistics and reports to management
• Managed and maintained petrol pumps, ensuring operational readiness and compliance
• Ensured attendance registers were completed accurately and submitted weekly
• Attended monthly operational and management meetings
• Served as Store Safety Representative, ensuring compliance with safety standards and maintaining a safe working environment

ATM Monitoring & Helpdesk Consultant - ABSA Bank

(2006-12 - 2011-11)

Acting Supervisor

• Monitored and followed up on out-of-service ATMs, ensuring service availability and minimal downtime
• Logged and tracked hardware and site maintenance faults with service providers, including Bytes and Gijima AST
• Issued reference numbers for incidents and ensured accurate call logging and documentation
• Performed incident diagnosis, troubleshooting, and provided feedback to users on queries and complaints
• Applied first-line escalation procedures and supported second-line escalation processes
• Sent system alerts and notifications to relevant distribution lists
• Maintained effective communication with users via email, SMS, and telephone
• Conducted general system monitoring in collaboration with second-line support teams
• Provided occasional desktop and network support
• Delivered 2nd and 3rd line remote support for customer call centre systems
• Managed vendors by tracking logged calls, ensuring SLA compliance, and resolving delays
• Assisted with incident resolution, root cause analysis, and reporting
• Performed continuous system monitoring and systems health checks
• Compiled weekly, monthly, and incident reports for management
• Maintained system configuration documentation and operational records
• Ensured response and resolution times complied with agreed Service Level Agreements (SLAs)
• Assisted with User Acceptance Testing (UAT) setup and support
• Performed franchise ATM balancing
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and internet-based systems

Mobile ATM Custodian Assistant (Field Operations) - ABSA Bank

(2006-12 - 2011-11)

• Drove and managed Mobile ATM units nationwide
• Liaised with event organisers and coordinated logistics
• Arranged cash provisioning with the nearest Cash Centre
• Deployed and secured Mobile ATMs at event locations

Mobile ATM Setup & Satellite Configuration - ABSA Bank

(2006-12 - 2011-11)

• Prepared and branded Mobile ATM units for deployment
• Installed and secured satellite dishes on mobile units
• Configured ATM hardware and network connectivity to ensure operational readiness

Vendor Management System (VMS) Administrator - ABSA Bank

(2006-12 - 2011-11)

• Monitored and administered the Vendor Management System
• Logged and resolved VMS incidents and technical issues
• Tracked vendor performance against SLAs
• Prepared monthly SLA performance reports for management meetings
• Compiled Business Requirements Documents (BRDs) for onboarding new vendors and devices
• Attended and participated in SLA review meetings

Teller Cash Recycler Administrator - ABSA Bank

(2006-12 - 2011-11)

• Administered teller cash recycler systems
• Performed troubleshooting, monitoring, and operational checks
• Ensured system availability and accuracy

Call Management Agent / Customer Service (Acting Supervisor) - Izinga Access

(2005-01 - 2006-09)

• Delivered emergency home and roadside assistance support, ensuring timely and effective response to customer incidents
• Coordinated motor and home insurance assistance for clients, including insurers such as Mutual & Federal, Alexander Forbes, Auto & General, and others
• Liaised with a wide network of service providers and subcontractors to arrange technical, mechanical, and emergency services
• Provided remote customer service support, handling high-volume queries professionally and efficiently
• Arranged courtesy vehicles, locksmith services, and other emergency support solutions as required
• Managed and resolved customer queries and complaints, ensuring adherence to service standards and customer satisfaction
• Produced written communications and reports for customers and internal stakeholders using computer-based systems
• Compiled and analysed customer service reports to assess service quality and identify areas for improvement
• Assisted in the development and maintenance of customer feedback and complaints procedures
• Supported the development of customer service policies, procedures, and service standards
• Supervised and guided customer service team members when required
• Maintained up-to-date knowledge of organisational products, services, and insurance offerings
• Stayed informed of industry trends and best practices through meetings, journals, and internal updates
• Accurately updated and reported on the Customer Relationship Management System (CRMS)
• Escalated cases and liaised with subcontractors via email and other communication channels to ensure resolution within agreed timeframes

Call Distributing Agent - International SOS

(2004-11 - 2004-12)

• Provided emergency assistance services for Vodacom 112, ensuring prompt and accurate call handling
• Received and assessed emergency calls, distributing incidents to relevant government institutions
• Coordinated and dispatched Police, Ambulance, and Fire Services in accordance with emergency protocols
• Delivered consistent customer care support during high-pressure and time-critical situations
• Ensured clear, accurate communication to facilitate rapid emergency response and service coordination

Store Administrator / Sales Assistant / Customer Care - Woolworths

(2003-07 - 2004-10)

• Provided professional customer service and product assistance via telephone, email, written correspondence, and face-to-face interactions
• Investigated and resolved complex customer queries and escalated service issues, ensuring satisfactory outcomes
• Performed financial and cash administration, including cash handling, reconciliation, and cash analysis
• Managed administrative functions on SAP, ensuring accuracy and compliance
• Controlled and administered high-risk keys and secure assets
• Issued, received, ordered, and controlled restricted stationery and stock items
• Collated documentation relating to float discrepancies and finalised cash analysis reports
• Reconciled centre and Woolworths vouchers, ensuring accurate reporting and audit readiness
• Scrutinised, reconciled, retained, and captured voucher data using RECON Assist
• Maintained and complied with Systems, Methods, and Procedures (SMPs) relating to cash analysis and vouchers
• Conducted weekly staff analysis and maintained attendance registers for permanent, contract, and Department of Labour staff
• Captured and managed leave types on Staff Planner and PeopleSoft systems
• Printed, consolidated, submitted, and filed HR and operational reports
• Ordered and controlled uniforms, name badges, and access/swipe cards
• Managed and consolidated COIDA cases and submitted documentation to Corporate Investigations & Risk Compensation (CIRC)
• Updated and maintained the HR notice board with legislation, vacancies, training, and staffing information
• Completed weekly and monthly risk reports for submission
• Performed payroll administration, including processing earnings, deductions, and all payment types
• Collected, processed, and followed up on terminations, resignations, dismissals, and retrenchment documentation
• Captured and updated employee records on Staff Planner
• Submitted filed documentation to shared services
• Managed staff scheduling and workforce planning
• Maintained accurate filing and control of all associated HR and payroll documentation
• Controlled and analysed stock reports to ensure risk compliance and identify discrepancies
• Ensured adherence to risk management controls and internal compliance standards
• Performed duties as Cashier and Sales Assistant as required
• Supported store operations to ensure smooth daily trading and customer satisfaction

B-Tech Law - Law - UNISA

B-Tech - Administrative Management - Tshwane University of Technology

Diploma - Operations Management - Tshwane University of Technology

Gauteng Senior Certificate - Jabulile Secondary School