Telecom Sales Team Manager – Performance & Campaigns - Openserve
(2026-02)
- Led and managed a team of 15 telecom sales agents, driving performance through structured coaching, continuous training, and clear target management
- Designed and delivered comprehensive sales training covering products, promotions, sales techniques, and compliance requirements
- Established KPIs and monitored individual and team performance using detailed tracking spreadsheets with real-time progress reporting
- Planned and executed awareness campaigns and coordinated stakeholder appointments to support customer acquisition and retention objectives
- Developed and implemented campaign strategies aimed at growing market share within highly competitive regions
Managing Director - Banzi Design Studio
(2018-11)
- Strategic leadership and business operations management
- Graphic and clothing design, product development, and branding
- Client relationship management and customer service
- Retail operations, merchandising, and stock management
- Procurement, buying, and product sourcing
- Textile printing & embroidery machine operations
- Human resource management: recruitment, performance management, retention
- Budget control, financial oversight, and revenue optimisation
- Marketing strategy development and implementation
- Stakeholder engagement, board reporting, and annual reports
- Compliance with labour legislation, health & safety standards
- Continuous improvement initiatives to increase profitability and market relevance
Managing Director - Iintsizwa Ziphelele Trading & Projects
(2017-11 - 2019-03)
- Strategic leadership and business operations management
- Graphic and clothing design, product development, and branding
- Client relationship management and customer service
- Retail operations, merchandising, and stock management
- Procurement, buying, and product sourcing
- Textile printing & embroidery machine operations
- Human resource management: recruitment, performance management, retention
- Budget control, financial oversight, and revenue optimisation
- Marketing strategy development and implementation
- Stakeholder engagement, board reporting, and annual reports
- Compliance with labour legislation, health & safety standards
- Continuous improvement initiatives to increase profitability and market relevance
Senior Administrative Clerk / Fleet Manager - Department of Health- Daveyton Main Clinic
(2015-11 - 2017-11)
- Provided leadership and supervision across administrative, supply chain, human resources, financial, and fleet management functions
- Supervised staff performance, work allocation, personnel development, discipline, and quality assurance
- Managed fleet operations, including vehicle inspections, servicing schedules, repairs, and breakdown response
- Monitored GPS systems, fuel consumption, speeding violations, and driver conduct, implementing corrective and disciplinary actions where required
- Controlled fuel usage, milage tracking, and petrol reporting to ensure cost efficiency and compliance
- Planned and authorised vehicle maintenance and repairs, coordinating with service providers and workshops
- Maintained comprehensive fleet records, including mileage logs, maintenance history, fuel usage, and accident registers
- Prepared and maintained vehicle service schedules and ensured adherence across all regions
- Conducted regular vehicle inspections, including travel to different branches
- Coordinated insurance claims, accident investigations, and represented the department in vehicle misuse and abuse litigations
- Managed asset registers and stationery stock control in line with departmental policies
- Monitored budgets, captured expenditure, verified travel and subsistence claims, and prepared financial reports
- Supported policy development, implementation, and monitoring related to fleet, fuel usage, maintenance, and risk management
- Assisted with internal audit processes and ensured compliance with governance and risk frameworks
- Prepared detailed fleet and operational reports, including fuel usage, maintenance costs, and performance trends
- Liaised with internal departments, business units, insurers, vendors, and external service providers
- Built and maintained strong relationships with stakeholders for expectation management and operational alignment
- Represented the department on committees, task teams, and stakeholder forums
- Convened and attended meetings, presenting findings, business cases, and operational updates to management
- Implemented timely communication on progress, challenges, and tactical plans impacting stakeholders
- Attended industry forums, conferences, and workshops to contribute to continuous improvement and best practice adoption
Storekeeper - City of Tshwane
(2012-11 - 2013-11)
- Issued and received stock in accordance with established procedures and controls
- Conducted quality control inspections on incoming stock to ensure compliance with specifications
- Processed and submitted requests for new stock, extensions, and replenishment requirements
- Accurately shelved stock and allocated shelf numbers for efficient retrieval and control
- Maintained and updated DDA and EMR registers in line with audit and compliance requirements
- Issued standby stock and ensured accurate record-keeping
- Performed daily stock takes and coordinated annual stock take preparations
- Printed, processed, faxed, and followed up on purchase orders with suppliers
- Tracked outstanding orders and ensured timely delivery through continuous supplier engagement
- Compiled and submitted monthly stock statistics and reports to management
- Managed and maintained petrol pumps, ensuring operational readiness and compliance
- Ensured attendance registers were completed accurately and submitted weekly
- Attended monthly operational and management meetings
- Served as Store Safety Representative, ensuring compliance with safety standards and maintaining a safe working environment
ATM Monitoring & Helpdesk Consultant - ABSA Bank
(2006-12 - 2011-11)
Acting Supervisor
- Monitored and followed up on out-of-service ATMs, ensuring service availability and minimal downtime
- Logged and tracked hardware and site maintenance faults with service providers, including Bytes and Gijima AST
- Issued reference numbers for incidents and ensured accurate call logging and documentation
- Performed incident diagnosis, troubleshooting, and provided feedback to users on queries and complaints
- Applied first-line escalation procedures and supported second-line escalation processes
- Sent system alerts and notifications to relevant distribution lists
- Maintained effective communication with users via email, SMS, and telephone
- Conducted general system monitoring in collaboration with second-line support teams
- Provided occasional desktop and network support
- Delivered 2nd and 3rd line remote support for customer call centre systems
- Managed vendors by tracking logged calls, ensuring SLA compliance, and resolving delays
- Assisted with incident resolution, root cause analysis, and reporting
- Performed continuous system monitoring and systems health checks
- Compiled weekly, monthly, and incident reports for management
- Maintained system configuration documentation and operational records
- Ensured response and resolution times complied with agreed Service Level Agreements (SLAs)
- Assisted with User Acceptance Testing (UAT) setup and support
- Performed franchise ATM balancing
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and internet-based systems
Mobile ATM Custodian Assistant (Field Operations) - ABSA Bank
(2006-12 - 2011-11)
- Drove and managed Mobile ATM units nationwide
- Liaised with event organisers and coordinated logistics
- Arranged cash provisioning with the nearest Cash Centre
- Deployed and secured Mobile ATMs at event locations
Mobile ATM Setup & Satellite Configuration - ABSA Bank
(2006-12 - 2011-11)
- Prepared and branded Mobile ATM units for deployment
- Installed and secured satellite dishes on mobile units
- Configured ATM hardware and network connectivity to ensure operational readiness
Vendor Management System (VMS) Administrator - ABSA Bank
(2006-12 - 2011-11)
- Monitored and administered the Vendor Management System
- Logged and resolved VMS incidents and technical issues
- Tracked vendor performance against SLAs
- Prepared monthly SLA performance reports for management meetings
- Compiled Business Requirements Documents (BRDs) for onboarding new vendors and devices
- Attended and participated in SLA review meetings
Teller Cash Recycler Administrator - ABSA Bank
(2006-12 - 2011-11)
- Administered teller cash recycler systems
- Performed troubleshooting, monitoring, and operational checks
- Ensured system availability and accuracy
Call Management Agent / Customer Service (Acting Supervisor) - Izinga Access
(2005-01 - 2006-09)
- Delivered emergency home and roadside assistance support, ensuring timely and effective response to customer incidents
- Coordinated motor and home insurance assistance for clients, including insurers such as Mutual & Federal, Alexander Forbes, Auto & General, and others
- Liaised with a wide network of service providers and subcontractors to arrange technical, mechanical, and emergency services
- Provided remote customer service support, handling high-volume queries professionally and efficiently
- Arranged courtesy vehicles, locksmith services, and other emergency support solutions as required
- Managed and resolved customer queries and complaints, ensuring adherence to service standards and customer satisfaction
- Produced written communications and reports for customers and internal stakeholders using computer-based systems
- Compiled and analysed customer service reports to assess service quality and identify areas for improvement
- Assisted in the development and maintenance of customer feedback and complaints procedures
- Supported the development of customer service policies, procedures, and service standards
- Supervised and guided customer service team members when required
- Maintained up-to-date knowledge of organisational products, services, and insurance offerings
- Stayed informed of industry trends and best practices through meetings, journals, and internal updates
- Accurately updated and reported on the Customer Relationship Management System (CRMS)
- Escalated cases and liaised with subcontractors via email and other communication channels to ensure resolution within agreed timeframes
Call Distributing Agent - International SOS
(2004-11 - 2004-12)
- Provided emergency assistance services for Vodacom 112, ensuring prompt and accurate call handling
- Received and assessed emergency calls, distributing incidents to relevant government institutions
- Coordinated and dispatched Police, Ambulance, and Fire Services in accordance with emergency protocols
- Delivered consistent customer care support during high-pressure and time-critical situations
- Ensured clear, accurate communication to facilitate rapid emergency response and service coordination
Store Administrator / Sales Assistant / Customer Care - Woolworths
(2003-07 - 2004-10)
- Provided professional customer service and product assistance via telephone, email, written correspondence, and face-to-face interactions
- Investigated and resolved complex customer queries and escalated service issues, ensuring satisfactory outcomes
- Performed financial and cash administration, including cash handling, reconciliation, and cash analysis
- Managed administrative functions on SAP, ensuring accuracy and compliance
- Controlled and administered high-risk keys and secure assets
- Issued, received, ordered, and controlled restricted stationery and stock items
- Collated documentation relating to float discrepancies and finalised cash analysis reports
- Reconciled centre and Woolworths vouchers, ensuring accurate reporting and audit readiness
- Scrutinised, reconciled, retained, and captured voucher data using RECON Assist
- Maintained and complied with Systems, Methods, and Procedures (SMPs) relating to cash analysis and vouchers
- Conducted weekly staff analysis and maintained attendance registers for permanent, contract, and Department of Labour staff
- Captured and managed leave types on Staff Planner and PeopleSoft systems
- Printed, consolidated, submitted, and filed HR and operational reports
- Ordered and controlled uniforms, name badges, and access/swipe cards
- Managed and consolidated COIDA cases and submitted documentation to Corporate Investigations & Risk Compensation (CIRC)
- Updated and maintained the HR notice board with legislation, vacancies, training, and staffing information
- Completed weekly and monthly risk reports for submission
- Performed payroll administration, including processing earnings, deductions, and all payment types
- Collected, processed, and followed up on terminations, resignations, dismissals, and retrenchment documentation
- Captured and updated employee records on Staff Planner
- Submitted filed documentation to shared services
- Managed staff scheduling and workforce planning
- Maintained accurate filing and control of all associated HR and payroll documentation
- Controlled and analysed stock reports to ensure risk compliance and identify discrepancies
- Ensured adherence to risk management controls and internal compliance standards
- Performed duties as Cashier and Sales Assistant as required
- Supported store operations to ensure smooth daily trading and customer satisfaction
