Baphile Khuzwayo

Dynamic call center agent with over 10 years of experience in delivering exceptional customer service across various sectors. Expertise in managing high call volumes, resolving customer inquiries, and driving sales growth. Proficient in data management and project monitoring, demonstrating strong adaptability and teamwork skills.

Committed to fostering customer loyalty through effective communication and problem-solving strategies. Proven ability to thrive in fast-paced environments while maintaining a focus on quality and efficiency.

call center agent at Telkom (2013-06 – 2018-09)

• Created and maintained up-to-date customer records, ensuring accuracy and consistency in customer service.
• Processed customer orders accurately and efficiently, resulting in an increase in sales.
• Utilized scripts and other resources to answer customer questions monitor and evaluation officer (NGO) at Ubhaqa networks (2019-03 – 2021-07)

Developed and monitored data provided

• Created and managed spreadsheets to track and monitor project progress and budget
• Developed and maintained an effective system to track and monitor progress against organizational goals and objectives.

Call center agent at CCI (2022-03 – 2024-11)

• Processed customer orders accurately and efficiently, resulting in an increase in sales
• Helping customers with corrections of orders made online
• Greeted customers in a friendly and professional manner, resulting in an increase in customer loyalty.

Matric – Effingham Secondary School (2000-01 – 2005-12)