Thabisile Masina

I am a pro-active and well organized individual, with an exposure to retail. I have a strong communication skills, positive attitude, and the ability to remain calm and solution-driven. The opportunity to render excellent service to customers on a continuous base maximise the organization's set target is my motivation.

Call Center Agent at Pepkor Lifestyle (2018 – Present)

• Respond to customers calls and emails, ensuring timely and professional resolution.
• Met service-level targets by providing quick and accurate assistance.

Junior PA at Nova (2015-01 – 2016-12)

Blends executive support with general office oversight, focus on diary/scheduling management, correspond to calls and emails, travel booking, meeting prep, filling and maintaining office systems.

Cashier and Cellphone Consultant at Glocell(Express Shoes) (2013-04 – 2013-04)

• Stock taking, merchandising, resolving complaints, enhancing customer satisfaction, and building loyalty.
• Working as a cashier as well.

Matric – Kwadukathole Comphrehensive School (2008 – 2008)

Computer Certificate – Kwazamokuhle Youth Movement (2014 – 2014)

Evacuation Warden – Altra Medical Productions (2025 – 2025)

Fire Fighter Level 1 – Altra Medical Productions (2025 – 2025)