Basetsana Maleka

A driven and compassionate professional with a National Senior Certificate and experience in high-pressure administrative environments. I possess excellent interpersonal skills and a proven ability to build strong relationships with diverse groups of people. Leveraging a strong work ethic and resilience, I am committed to delivering high-quality results. I am a dedicated team player passionate about collaboration and professional excellence.

Customer Service & Administrative Assistant at Yamster's Beauty Studio (2024-01 – Present)

• Manage front-desk operations, including client reception and high-volume appointment scheduling
• Deliver excellent customer service by responding to client enquiries and resolving concerns professionally
• Maintain accurate digital and physical records for clients, bookings, and inventory
• Process payments and handle daily cash flow with accuracy and accountability
• Assist with social media coordination to promote services and increase client engagement

Highschool – Curro Wilgeheuwel (2020-01 – 2024-12)