Beauty Segane

My main objective is to secure a challenging role where my knowledge and experience can be fully utilised in enhancing shareholder value. I intend to make a success of every task undertaken and I will prove to be reliable and an invaluable asset to your organization if given the opportunity. I am an adaptable, dedicated, and passionate individual, interested in producing high quality work.

I am well organized, self-motivated, and determined to gain knowledge and experience to work towards the attainment of outstanding performance, leadership, and profitability. I have the ability to work under pressure, within deadlines, within teams, manage teams, work on my own, and be flexible with the work I do.

COLLECTIONS ADMINISTRATOR - Motovantage

(2022-03)

• Credit control assistance in managing long outstanding debtors and unallocated cash.
• Payment process distributing and submitting of Bio.
• Monthly payment runs and following up on any unpaid payments.
• Queries – assist with any payment related queries.
• Monthly reports assist with monthly reports as required.
• General assistance with audit preparations.
• Investigating collection complaints.
• Recovering overdue payments and past due accounts by tracking debtors.
• Reviewing the company debtor list and contacting customers to inform them of their overdue bills.
• Monitoring accounts to identify outstanding debts, investigating historical data, and contacting clients to ask about their overdue payments.
• Providing regular reports to management on aging accounts and collections progress.
• Managing and monitoring outstanding debts.

CLIENT SERVICE REPRESENTATIVE - Motovantage

(2018-10 - 2022-02)

• Politely answer inbound calls and respond to clients inquires in a timely manner.
• Capturing of client's details.
• Resolving customer complaints and issues in a timely and effective manner. Handling complaints and problem solving.
• Assisting clients and dealers with payments and claims queries.
• Assisting with distributing leads to sales department.
• Assisting with cancellation queries.
• Answering customer inquiries and providing information about products or services.
• Maintaining customer records and updating information.
• Making outbound calls to follow up with customers or to upsell products or services.
• Assisting with the creation and implementation of customer service policies and procedures.
• Monitoring customer satisfaction and tracking trends in customer feedback.
• Participating in ongoing training and professional development to stay up to date on company products, services, and policies.

SALES EDUCATIONAL EXPERT - Peak Instore

(2017-11 - 2018-09)

• Administration. Responding to email queries. Tracking Logistics. Customer Liaison. Daily Sales and Reconciliation.
• Identifying potential clients and developing relationships with them.
• Presenting and selling educational products or services to potential clients.
• Conducting product demonstrations to illustrate the functionality and benefits of the products.
• Meeting or exceeding sales targets. Achieve agreed upon sales targets and outcomes within the schedule.
• Maintaining accurate records of all sales.
• Developing and maintaining a thorough knowledge of product features, trends, and market conditions.
• Providing feedback to the company about the market and customer needs.
• Understanding the needs of the education sector.
• Establishing new relationship and maintaining strong partnerships with existing clients.
• Provide detailed information about our products and their benefits to the educational sector.
• Establish, develop, and maintain positive business and customer relationships.
• Addressing concerns, providing after-sales support, and ensuring overall satisfaction with the products or services.

Grade 12 / Matric - Senior Certificate - KATLEHONG HIGH SCHOOL

Retail Insurance FAIS - 141 Credits – NQF 4 - INSETA

Certificate in Full Stack Development - FNB APP ACADEMY