Hardworking, local and trustworthy. A great addition to your Team
Send a job offer directly to this candidate
Experienced hospitality professional with a strong background in hotel management, reservations, guest relations, and administration. Known for being organised, dependable, and detail-oriented, with the ability to manage daily hotel operations while maintaining high standards of service and guest satisfaction. Enjoys working in team environments, communicating with people at all levels, and ensuring that every aspect of the guest experience runs smoothly.
Takes pride in being thorough, professional, and committed to delivering excellent service.
Reception Manager at Summer Lodge Hotel (2025-02 – 2025-11)
Responsible for the day-to-day running of the Front Office Department; assisting with incoming reservations, daily check-ins and departures. Acted as Supervisor for Housekeeping Team in the absence of both the Rooms Division Manager and Head Housekeeper. Compiled and sent Daily Pick-Up Reports to all HOD's and to Central Revenue.
Reception / Hotel Manager at Cleopatra Mountain Farmhouse (2022-09 – 2025-02)
Opened hotel each morning and prepared for the morning meeting at 08h00 with all HOD's. Managed guest relations as the face of the company. Ensured smooth operation of reception and control of reservations, check-ins, departures and account control.
Handled all incoming enquiries, both telephonically and electronically. Responsible for all staff attendance registers and submission of monthly hours for payroll processing. Assisted with and analysed weekly and monthly stock takes.
Spent three months abroad in Ireland and was contacted to return as the Manager at the time had resigned.
Reservations, Admin & Marketing at Cleopatra Mountain Farmhouse (2017-07 – 2022-05)
Managed smooth operation of all reservations, check-ins and departures. Used Semper accommodation software package. Handled all incoming enquiries, both telephonically and electronically. Responsible for all staff attendance registers and submission of monthly hours for payroll processing. Assisted with and analysed weekly and monthly stock takes. Drew up and sent out e-flyers to the database as and when required.
Receptionist / Hotel Manager at Kings Lodge Hotel (2016-01 – 2017-06)
Managed smooth operation of all reservations, check-ins and departures. Used Semper accommodation software package. Handled all incoming enquiries, both telephonically and electronically. Responsible for all staff attendance registers and submission of monthly hours for payroll processing. Assisted with and analysed weekly and monthly stock takes. Drew up and sent out e-flyers to the database as and when required.
Receptionist at Morgan Bay Hotel (2014-09 – 2015-12)
Managed smooth operation of all reservations, check-ins and departures. Used Semper accommodation software package. Handled all incoming enquiries, both telephonically and electronically. Prepared and printed the day sheet for the day including the stayovers, arrivals and departures. Managed room key control. Typed up both the breakfast and dinner menus. Ensured that the housekeeping team were all prepared and ready for their day. Assisted with stock takes and orders when necessary.
Administrator / Booking Agent at StaySA (Pty) Ltd (2005-03 – 2014-08)
Worked for one of the Top 3 Holiday Home Booking Agents in South Africa. Responsible for all enquiries that came in both telephonically and via email. Built webpages for homeowners to advertise their property. Liaised with Holiday Agents around the country to ensure booking in process went smoothly. Conducted e-marketing as and when required. Handled invoicing of clients and commission payments to Agents.
Recruitment Consultant at Sheldon Recruitment & Selection (1999 – 2003)
Conducted candidate recruitment, client liaison, payroll administration and database management. Reception duties as and when required.
