Belinda Muller

Highly adaptable Administration & Operations professional with over 9 years of progressive experience across telecoms, retail, and financial services. Proven track record managing teams, maintaining precise records, preparing reports, and delivering outstanding client service — both on-site and in fully remote environments. Holds a Medical Practice Certificate and demonstrated expertise in CRM systems, MS Office, and multi-stakeholder communication.

Trusted by major brands including MTN, Huawei, Cell C, Old Mutual, and Clicks to lead teams, uphold compliance standards, and consistently exceed performance targets.

Financial Advisor - Old Mutual

(2023-02 - 2025-04)

Independently managed a full client portfolio — conducting consultations, preparing all documentation, and securing policy agreements in a fully remote environment.

• Maintained meticulous administrative records of client interactions, contracts, and compliance documentation — achieving 100% audit readiness.
• Tracked and followed up on outstanding submissions against strict regulatory deadlines, consistently meeting sales and service KPIs without supervision.
• Demonstrated strong self-management and time-discipline while operating remotely, exceeding monthly performance targets across the portfolio.

Sales Ambassador - Huawei

(2022-10 - 2024-01)

Represented a global technology brand on the sales floor — driving product engagement, educating customers, and maintaining high service standards.

• Maintained detailed product knowledge records and submitted regular campaign activity and performance reports to brand leadership.
• Completed ongoing product training to stay current with global brand standards and new device launches.

Store Manager / Sales Consultant - MTN (URB Cellular)

(2017-03 - 2022-03)

Led and managed a high-performing sales team across a 5-year tenure at one of South Africa's largest telecoms retailers.

• Drove staff development through ongoing training, coaching, mentoring, and structured performance evaluations.
• Managed complex customer accounts, resolved service escalations, and maintained accurate operational and compliance records.
• Prepared weekly and monthly performance reports; consistently led team to exceed monthly revenue and service targets.
• Recognised for reliability and operational excellence — entrusted with full store management responsibilities.

Retail Supervisor / Store Manager - Cell C

(2016-12 - 2017-07)

Supervised daily store operations, coached staff on service delivery, sales standards, and administrative procedures.

• Set and monitored team performance goals, resolved customer queries, and ensured all compliance requirements were met.
• Onboarded and trained new staff members; maintained accurate records of team performance and store compliance.

Shop Assistant → Advisor → Manager - Clicks

(2013-04 - 2015-06)

Rapidly progressed from shop floor assistant to store manager — demonstrating consistent initiative, reliability, and operational excellence.

• Managed daily operations including transaction records, stock management, reporting, and customer service oversight.
• Supervised team performance, upheld store standards, and ensured all administrative and stock compliance requirements were fulfilled.

Casual Shop Assistant - Ackermans

(2012-11 - 2013-05)

Assisted customers on the shop floor, processed sales transactions on POS systems, and supported merchandising and stock replenishment activities.

National Senior Certificate - Skurweberg Secondary School

Medical Practice Certificate - Oxbridge Academy