Marcia Kalake

Administration Co-Ordinator operations

JohannesburgMember since 22 July 2025

LeadershipCRMCustomer serviceSalesNetworkTeam schedulingConflict resolutionHR AdministrationStaff ManagementBookkeepingStock takingReconciliationPayment collectionsAge analysisCredit note preparationQuery investigation and resolutionData capturing

About

I am seeking new challenges in a company in need of someone with exceptional planning, leadership and management abilities. I am well-versed in CRM, customer service and sales. My long-term experience in the service industry has taught me to meet and exceed each customer's expectations. I am excellent at building morale, confidence, coaching and being a team player.

Experience

Administration Co-Ordinator operations (MPS- BPO) - Merchants Digital Company

(2023-10 - 2024-10)

Sales Financial Advisor - Metropolitan Financial Advisor

(2018-08 - 2019-09)

Handling customer queries and escalations.

Sales Financial Advisor - SANLAM

(2017-01 - 2019-12)

Sales Team Leader - Sumeko Petroleum

(2015-03 - 2018-01)

Team scheduling and monitoring performance.
Building and promoting long-term customer relationship. (CRM)
Achieving growth and sales targets.
Implementation of strategic planning for expansion of business customers.
Daily statistics and reports.
Assisting with complex queries and escalations.
Continuous education through coaching, management and people's skills.
Conflict resolution.
Training new recruits.
Provide direct customer support.

Administration Manager - Primi Paitti Soweto

(2012-02 - 2013-11)

HR Administration.
Staff Management.
Bookkeeping (Stock taking, reconciliation, cashbooks, payments etc.)
Invoicing and order placing.
Dealing with suppliers.
Weekly and monthly reports.
General admin.

Credit Controller - Tracker Network Financial

(2005-03 - 2011-02)

Payment collections and allocation.
Maintaining the age analysis.
Handling account queries.
Liaising with internal and external customers.
Credit note preparation and re-invoicing.
Full query investigation and resolution.
Ensure telephonic / written request is received within the Client Service Division in line with SLA agreement and Standards.
Follow up queries and liase with all relevant parties regarding queries and provide exceptional service to existing and new clients.
Data capturing and other administrative services as required.
Weekly and monthly reports on queries received to Financial Management.

Sales Agent - Burchmore Properties

(2021-01 - 2023-12)