Benedictor Magola

A focused Business Administration, Sales, Marketing and Customer Relations professional with a strong record of performance and practical risk management skills applied to business development. Skilled in leveraging technical trends, business systems, and research to support growth while maintaining strong client relationships and delivering effective customer service and technical support.

Lead Generator Agent - ABSA Botswana

(2018-03 - 2025-05)

• Driving sales and service enablement by placing customer experience at the centre of product and service delivery.
• Generating quality applications and achieving predetermined sales targets through effective lead conversion.
• Contacting customers and executing the end-to-end sales process within required turnaround times.
• Identifying cross-selling and upselling opportunities to meet customer financial needs.
• Ensuring first-call resolution and maintaining high-quality service standards.
• Tracking customer journey from lead generation through to application and fulfilment.
• Updating systems with accurate information to support reporting and decision-making.
• Adhering to risk, governance, fraud management, and compliance policies and procedures.
• Participating in training, coaching sessions, and continuous professional development activities.

Data Clerk - Ministry of Lands and Housing, Deeds Registry

(2017-05 - 2017-12)

• Capturing and verifying data in official systems to ensure accuracy and integrity of records.
• Managing file indexing, retrieval, and document organisation.
• Assisting with office system installations and basic network setup support.
• Maintaining accurate and up-to-date records for departmental use.

Assistant Network Engineer (Technical Department) - Nata Senior Secondary School

(2015-07 - 2015-11)

• Providing technical support to students and staff for hardware and software issues.
• Configuring, installing, and testing systems to ensure operational functionality.
• Diagnosing and resolving technical faults across IT systems and networks.
• Monitoring wired and wireless network performance and server connectivity.
• Updating systems and applications to improve performance and efficiency.

Marketing Assistant - Nampak Liquid Packaging

(2010-01 - 2010-04)

• Managing reception area and operating switchboard, directing calls and taking messages.
• Providing administrative support and maintaining internal records and reports.
• Assisting with sales initiatives and team coordination activities.
• Handling cash and supporting front-office operations.
• Attending meetings and assisting with general office administration tasks.

Account Clerk - Italtswana Construction Company

(2008-09 - 2008-11)

• Capturing financial data and maintaining accurate accounting records.
• Reconciling debtor accounts and supporting payment tracking.
• Processing banking transactions and handling financial documentation.
• Managing reception duties and responding to email enquiries.

Receptionist / Legal Secretary (Administrative Department) - Charles Tlaagae Attorneys

(2006-01 - 2008-08)

• Managing switchboard operations, answering calls, and handling correspondence.
• Drafting letters, legal documents, court forms, and client statements.
• Maintaining filing systems and managing confidential legal records.
• Assisting with billing, client reception, and administrative support for attorneys.
• Scheduling appointments, coordinating travel arrangements, and managing diaries.
• Welcoming clients and providing front-office administrative services.

Professional Diploma (Honors) - Computing - Botho University (2016)