Berenice

Dedicated and experienced Head Housekeeper with 5+ years leading hospitality housekeeping operations in lodge and private residence environments. Passionate about maintaining exceptional cleanliness, comfort, and guest satisfaction while fostering a motivated and disciplined team. Known for strong organizational skills, reliability, and a commitment to high standards of safety and sustainability.

Seeking to bring meticulous care, operational expertise, and warm guest-focused service to a luxury lodge or estate as Head Housekeeper.

Owner & Operations Manager - Bibi's Faithful Hands Cleaning Services SA

(2020-01)

• Founded and managed a professional cleaning services company serving residential, lodge, and hospitality clients across Gauteng, overseeing a team of 12+ staff.
• Developed and implemented standardized cleaning protocols and quality control procedures, ensuring 98% client satisfaction and repeat contracts.
• Managed daily operations, staff training, scheduling, procurement of eco-friendly cleaning supplies, and client relationship management.
• Ensured compliance with health & safety regulations, achieving consistent inspection success for hospitality clients.

Certificate - Hospitality & Housekeeping Management - Hospitality Skills Academy, Johannesburg (2019 - 2019)

Short Course - Sustainable Hospitality Practices - Eco-Tourism Training Institute (2021 - 2021)