Berenice Nero

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Senior Administrator - NBC Holding

(2021-06 - 2015-09)

• Pension and provident funds Administrator
• Contributions administration
• Home loans administration
• Death claims
• Funeral claims
• Retirement claims
• Disability claims

Senior Administrator - Fedsure Employee Benefits

(1990-08 - 2002-05)

• Pension and provident funds Administrator
• Contributions administration
• Home loans administration
• Death claims
• Funeral claims
• Retirement claims
• Disability claims
• Withdrawal claims or exits
• Section 14 transfers

Senior Administrator - Lekana Employee Benefits

(2002-06 - 2003-02)

• Experience with third-party recoveries (a must)
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy in claims handling
• Initiative and a proactive approach to resolving challenges
• Strong organizational and time management abilities
• Ability to work under pressure and meet deadlines
• Effective communication and interpersonal skills
• Ability to manage difficult conversations with customers and third parties—good negotiation skills are essential
• A passion for delivering exceptional customer service

Senior Administrator - Momentum life Employee benefits

(2003-05 - 2017-09)

• Claims Processing: Accurately register and process claims, ensuring all required details are captured
• Claim Assessment: Investigate claim validity, assess documentation, and determine outcomes based on contracts, policies, and regulations
• Customer Interaction: Assist clients with claim documents, walk-in queries, and branch-related inquiries while managing incoming calls professionally
• Adjudication & Payment Preparation: Evaluate registered claims and prepare them for liability assessment or recovery
• Third-Party Recoveries: Manage third-party claims and recoveries efficiently
• Compliance & Risk Management: Ensure claims processing aligns with company policies and industry standards
• Problem-Solving & Dispute Resolution: Identify and resolve claim-related issues, including handling disputes and complex cases
• Record-Keeping: Maintain accurate claim records and documentation for audit and compliance purposes
• Time Management: Process claims within set timelines while managing workload effectively

Senior Administrator - NBC Holdings

(2007-09 - 2021-05)

Providing general administrative support to Wealth Adviser

• Assist Adviser with developing good client relationships
• Dealing with client queries and monitor client transactions
• New applications for investments or insurance
• Additional investments
• Withdrawals
• Transfers in and out – Section 14 & 37 or unit transfers
• Fund switches
• Policy terminations
• Ensure all instructions are processed correctly and timeously
• Review transaction confirmations for correctness and request for secondary review from allocated individual
• Ensure clients are kept informed on the status of their request
• Assist with preparation for client meetings
• Send client meeting requests and reminder texts
• Ensure that all client transactions are complete, and their file is up to date with relevant information
• Schedule preparing portfolio/investment reports/reviews
• Prepare client feedback
• Communicate relevant issues to clients and build relationships
• Attend internal team meetings as well as external presentations when required
• Complete new account documentation and set up electronic profiles on Elite
• Maintain all client information on Elite
• Screen adviser's calls and those of other team members, as required
• Deal with client administrative queries and refer advice queries to relevant adviser
• Request information from Astute for updated values, transactions and benefits
• Filing and scanning of documents
• Monthly Elite value and transaction reports
• General office administration
• Supporting colleagues in administration team
• Dealing with suppliers/platforms that we use for our clients
• Keep updated with current legislation and industry products
• Keep updated using Fund Fact sheets of the funds that we make use of
• Build and maintain good relationships with consultants (BDMs, Internal consultants etc)

Contributions Administrator - Salt Employee Benefits

(2017-02 - 2022-08)

Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.

• Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written)
• Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation
• Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation
• Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting
• Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub-Committee meeting on a monthly basis
• Report on inflow and outflow of death claims statistics for Fund
• Process payment of death once approved by Trustees within the agreed service levels
• Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation
• Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement
• Provide accurate information to clients in order to ensure that they receive appropriate service
• Build and maintain relationships with internal and external stakeholders
• Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries
• Make recommendations to improve client service and fair treatment of clients within area of
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Meet production standards in terms of quantity and quality
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
• Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy
• Any other duties as determined by the business needs and participate in all organizational events as required
• Work overtime as determined by the business needs and in terms of the company policy
• RECORD KEEPING AND FILING

Premiums Administrator - The Best Funeral Society

(2022-10 - 2023-01)

• Provide support in administrative and operational activities
• Answer calls and manage correspondence
• Organize and maintain files and documents
• Participate in projects and provide

Administration - Missouri Secondary high school

(2023-03 - 2025-03)

Diploma - Administration - Anchor college (1991 - 1994)

Passed Grade 12 Bachelors degree - English Afrikaans Biology Geography Accounting Mathematics - Kliptown Senior secondary high school (1989 - 1989)