Grace Leso

Good working knowledge of Microsoft Office applications I have 24 years' experience in a customer service environment Excellent telephonic and communication skills

Senior Administrator - IMPACTFUL SPECIALIST SOLUTIONS

(2000-01 - 2024-09)

• Good working knowledge of Microsoft Office applications
• I have 24 years' experience in a customer service environment
• Excellent telephonic and communication skills
• Booking, scheduling, and confirming of courses
• Responsible for Oracle University bookings, scheduling, and cancellations
• Creating Oracle University Resource Centre events for all the regions
• Responsible for the ABSA LMS system at Altron.
• Maintaining ABSA LMS dates to align with the Altron date schedule.
• Sending ABSA LMS weekly reports to finance
• Validating, reserving, and redeeming Microsoft Vouchers
• Financial administration for Microsoft Vouchers from the Altron side
• Liaising with the technical support team
• Dealing with external and internal requests
• Raising and receiving Purchase Orders
• Operations day-to-day tasks and responsibilities,
• Compiling monthly reports
• Verifying attendance for Virtual classes, each morning
• Managing of catering for face to face students
• Preparing offsite packs for any offsite training,
• Purchasing of ebooks

Management Development Programme - Altron Bytes Technology Group (Career Campus)

Certificates - Microsoft Office - Bytes People Solutions