Bernice Munyuku

Detained oriented professional with experience in retail sales and financial Services industry. Proven track record in customer service, cash handling, outbound calling and CRM data management. Skilled at resolving client issues, meeting targets and maintaing accurate records. Seeking to apply strong interpersonal and analytical skills to grow within the department.

Sales assistant p27 at Pep stores (2021-06 – 2025-07)

• Processed 80-100 customer transactions daily on the till, handling cash, card and lay-by payments 100% accuracy.
• Maintained store presentation standards on sales floor, contributing to positive customer shopping experience during busy-festive seasons.
• Assisted 50+ customers with product queries, size checks and returns, helping drive upsells at the point of sales.

Unpaid debit order agent (intern) at Liberty life (2018-07 – 2019-06)

• Made 40+ outbound calls daily to clients and financial advisors to secure premium collections and prevent policy lapses.
• Retained 15+ clients per month by re-selling policy benefits and negotiating payments, supporting retention targets.
• Updated 100% of client interaction records accurately on the CRM System to ensure compliance and smooth handoffs to advisors.
• Resolved billing queries for clients by explaining debit order processes, reducing repeat calls and improving first-call resolutions.

Diploma in financial services operations – University of Johannesburg (2017)

Grade 12 Bachelor – Lemana high school (2012)