Bertha Jones

My main objective is to move into either a private sector or parastatal role that will provide for a more challenging, stimulating or satisfying career, which offers professional and personal growth. I feel that my various experiences have contributed towards my maturity, emotional intelligence and confidence, as well as broadening my perspective on a wide range of issues. I am self-aware, work well with others and have the ability to solve any problem in the most practical manner possible.

Clicks (April 2002-December2002)

 Cashier

 Customer service

Metropolitan -Client Service Liasion 

(Feburary2003 –Dec 2010)

• Liaising with Brokers 
• Loans & Terminations Department

(January 2011 - Ju;y 2018)

• Telephone duties 
• Liaising with sales agents/brokers
• Admin functions 
• Debt Review sales file
• Assisting with Medical Underwriting

• Handling Call Centre agent queries
• Reconciliation of weekly stats made by Call Centre
• Weekly Incentives for Call Centre Agents
• Allocation of leads
• Interacting with Credit Providers

• Conducting Interviews
• Conducting Hearings
• Compiling weekly, monthly sales reports
• Weekly Incentives for Call Centre Agents

• Dealing with the Call Centre agents(leave submission)
• Conducting Hearings, Interviews
• Overseeing 7 Team Leaders

• Matric, Zwaanswyk High School 

• Currently with Business Management Diploma (Oxbridge Academy)