Bervelley Lethabo

Results-driven Pre-Sales Solutions Architect and Technical Sales Specialist with 8+ years of experience supporting enterprise IT sales, solution design, customer engagement, and implementation support within telecommunications and technology environments. Proven ability to work closely with sales teams to drive account penetration strategies, manage complex sales cycles, deliver Proof of Concepts (POCs), and develop customer-centric technical solutions aligned with business objectives. Strong expertise in CRM systems including Salesforce and Microsoft Dynamics 365, technical quoting platforms such as NTT CPQ and Cisco Commerce Workspace (CCW), and customer relationship management.

CCNA-certified professional with exceptional communication, presentation, and stakeholder engagement skills.

Technology Analyst at Infosys (2021-12 – 2025-11)

• Acted as a technical subject matter expert in designing and supporting enterprise IT solutions aligned customer to requirements and business goals.
• Collaborated closely with sales and engineering teams to support technical qualification, solution design, and implementation planning.
• Processed and managed approximately 50+ technical quotations weekly using NTT CPQ systems to generate accurate customer proposals.
• Developed customer-focused technical solutions by gathering, analyzing, and documenting business and technical requirements.
• Supported pre-sales activities including technical presentations, demonstrations, and solution recommendations.
• Utilized Salesforce and Microsoft Dynamics 365 CRM systems to manage opportunities, customer engagements, and sales pipeline activities.
• Designed automated testing scripts to improve operational efficiency and validate solution performance.
• Ensured compliance with organizational standards, technical specifications, and best practices.
• Worked collaboratively with cross-functional teams to deliver successful project outcomes and improve customer satisfaction.

Pre-sales Technical Solution Architect at Dimension Data (2016-06 – 2021-11)

• Served as a subject matter expert for technical solutions and customer-focused IT services across the sales lifecycle.
• Partnered with sales teams to identify opportunities, qualify customer requirements, and support account penetration strategies.
• Led technical sales calls, customer presentations, demonstrations, and solution workshops.
• Managed and drove Proof of Concepts (POCs) and assisted with Request for Proposal (RFP) responses from a technical and implementation perspective.
• Developed high-level solution designs and technical proposals aligned with customer business and infrastructure requirements.
• Built and maintained strong relationships with customers, vendors, and partners to support sales growth and customer retention.
• Provided pre-sales and post-sales technical support to clients through remote assistance and troubleshooting.
• Developed accurate customer-aligned pricing and configurations using vendor tools including Cisco Commerce Workspace (CCW).
• Assisted with customer adoption, integration, and value realization of proposed technology solutions.
• Conducted partner and customer enablement sessions and provided technical training support.

Record Administrator at Department of Energy (2014-08 – 2015-08)

• Managed records classification, filing, and digitization processes to improve accessibility and operational efficiency.
• Conducted audits and maintained compliance with records management standards and confidentiality requirements.
• Supported electronic document management initiatives through accurate data capture and scanning processes.
• Maintained strict confidentiality and security of sensitive records to prevent unauthorized access.

Client Relations Officer at Hollard Insurance Company (2013-07 – 2014-05)

• Served as the primary point of contact for client communications, support requests, and issue resolution.
• Coordinated with internal teams to ensure customer satisfaction and efficient service delivery.
• Assisted with reporting, documentation, and administrative support functions.
• Prepare reports, contracts, and documents, Assist in administrative duties.
• Resolves client complaints and issues, Provides solutions or escalates problems when needed, Ensure high levels of customer satisfaction.

Client Acquisition Specialist at Liberty Life (2010-05 – 2013-02)

• Identified and qualified potential customer leads through needs analysis and relationship building.
• Prepared and maintained daily, weekly, and monthly sales performance reports.
• Conducted outbound customer engagement and consistently exceeded sales and performance targets.

Matric – Phelindaba High School