Bianca Lourens

Professional and dependable Administrative, Reception and Accounts Administrator with more than 15 years of experience in office administration, customer service, debtors, creditors, cash handling and financial administration. Experienced in Pastel, SAP, TMS and Microsoft Office. Strong organisational skills with the ability to work under pressure, meet deadlines and provide excellent customer service. A fast learner with a positive attitude who takes pride in accuracy and professionalism.

Administrative Assistant / Receptionist at Car Doctor (2025-01 – 2026-12)

• Managed the reception area and welcomed customers.
• Answered telephone calls and responded to customer enquiries.
• Scheduled vehicle bookings and maintained workshop records.
• Processed invoices and quotations.
• Managed daily cash and card payments.
• Captured daily transactions on TMS.
• Processed vehicle deliveries.
• Reconciled daily payments.
• Sent daily financial reports to the finance department.
• Maintained accurate filing and administration records.
• Assisted management with general office administration.

Administrative Assistant / Receptionist at S & J Panelbeaters

• Reception duties and customer service.
• Scheduled vehicle bookings.
• Opened and updated job cards.
• Prepared quotations and invoices.
• Captured information on TMS.
• Processed customer payments.
• Reconciled daily cash and card transactions.
• Arranged vehicle collections and deliveries.
• Sent daily financial reports to management.
• General office administration and filing.

Cashier Supervisor / Administration at Timbercity Montana (2009-01 – 2025-12)

• Supervised cashiers and cash office operations.
• Opened and closed tills.
• Balanced daily cash and banking.
• Assisted customers with account enquiries.
• Processed customer payments.
• Captured financial information on SAP and Pastel.
• Assisted with debtors and creditors administration.
• Prepared daily and monthly reports.
• Managed filing and administrative duties.
• Trained new staff members.
• Maintained excellent customer service standards.

National Higher Certificate in Accounting – Tshwane University of Technology (2002-01 – 2004-12)

Grade 12 – Hercules High School (1997-01 – 2001-12)