Kelsy-Ché Thomas

Experienced administrative and reception professional with a strong background in customer service, HR administration, data management, and office administration for 10 years. Known for excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. Fluent in English and Afrikaans, proficient in Microsoft Office, Zoho, SmartSheets, PayProp, Sage Cloud, Sage HR & Sage Pastel, and various business registration systems.

In addition to professional experience, I have a passion for animal welfare, currently pursuing a Higher Certificate in Animal Welfare at UNISA. My volunteer work with TEARS Animal Rescue, Oscar's Arc, and SuperWoof, to name a few, has further honed my ability to manage diverse responsibilities and interact compassionately with both people and animals.

Booking Agent | Promoted to Personal Assistant & FIC Compliance Assistant at IGrow Wealth Investments (2025-08 – Present)

• Generated and qualified a high volume of investment leads through daily prospecting, consistently booking consultations for Property Investment Strategists and maintaining strong client engagement.
• Conducted thorough client screening to assess needs and affordability, maintained accurate CRM records (Pipedrive and Zoho), and ensured structured multi-channel follow-ups over the client lifecycle.
• Supported marketing initiatives, seminars, and general front-office operations while delivering a consistently high standard of customer service.
• Provided comprehensive administrative and operational support to Property Investment Strategists, including diary management, client coordination, and preparation of compliant deal files through to bond and FIC approval.
• Delivered weekly performance and pipeline reports, maintained accurate client records on Zoho, and ensured consistent follow-up of consultations and annual investor reviews.
• Coordinated client meetings, property viewings, and review consultations while supporting complaint management and stakeholder communication.
• Maintained workflow efficiency by proactively managing tasks, supporting strategists' schedules, and assisting with ad-hoc operational requirements.

Technical Customer Service Agent at Sirius Support (2024-01 – 2024-10)

• Resolved customer inquiries, providing comprehensive support and ensuring high satisfaction levels on multiple international projects.

B2B Lead Generation Specialist | 3rd Party Management & 3rd Party Listings at Mango5 (2024-10 – 2025-01)

• Identified and qualified business clients for both marketing & management through RecNation RV & Boat Storage, nurturing relationships to drive sales and revenue growth.

Business Administrator at Doors & Automations Direct (2021-01 – 2024-01)

• Managed client records and financial information.
• Handled B2B sales and communications, invoicing and record-keeping.
• Remained on a part-time basis with the company up until the end of employment.

Prosecutions Administrator | HR Administrator at TMT Services and Supplies (2021-06 – 2023-12)

• Issued and captured summons for the City of Cape Town.
• Maintained records of traffic violations.
• Promoted to HR Administrator within 6 months of employment with TMT.
• Maintain & update employee records and HR databases (eg. attendance, leave, training).
• Assisted in the recruitment process such as job posting, CV screenings and interview scheduling.
• Preparation of HR documents, such as employment contracts and new hire packages.

Junior Accounts Administrator at In-Balance Registration Offices CC (2020-01 – 2020-05)

• Worked with Sage Pastel and CIPC for business registrations.
• Managed annual returns, BBEEE certificates, and tax returns.

Assistant Data-Capturer at Doves Insurance (2016-08 – 2016-09)

• Entered employee data using VIP Premier Payroll System.
• Utilized Microsoft Office for administrative tasks.
• Maintain & update employee records and HR databases (eg. attendance, leave, training).

Higher Certificate in Animal Welfare – University of South Africa (2025-01 – 2026-12)

B.Ed. IP in Incomplete, studied until 3rd year – Cape Peninsula University of Technology (2017-01 – 2020-12)

Matric: Admission to Bachelor's Degree in English (HL), Afrikaans (FAD), Mathematical Literacy, Life Orientation, Life Science, Tourism, Geography – Malibu High School (2011-01 – 2015-12)

Grade 9 GETC – Malibu High School (2011-01 – 2012-12)