Blessing Khumalo

Customer-focused Technical/helpdesk Support Specialist with 4+ years of outbound and inbound support experience across global brands including Amazon and Comcast. Proven track record with a 95% CSAT score and 90%+ resolution rate.

Technical support agent at Traeger Grills (Clearsource)

• Provide customers with technical support regarding their grills with a resolution rate of 90%+
• Provided remote troubleshooting whenever customers called in with wifi/ callibration of their Traeger grills and meater probes
• Provided recommendations and assisted customers looking to get new services with Traeger or Meater

Technical support specialist at Amazon (Contract)

• Assisted customers by processing refunds, returns and cancellations on their amazon orders
• Assisted amazon drivers struggling to locate their deliveries
• Assisted drivers and customers with technical support and remote troubleshooting any issues they had with the amazon app or any other amazon related products

Accounts Manager at COMCAST (Merchants

• Assisted customers in identifying issues and provided recommendations and solutions on any technical and billing queries and became highest NPS scored agent on the floor with 95% customer satisfaction rating
• Activated accounts for customers interested in getting new services
• Analyzed issues to identify troubleshooting methods needed to ensure that the customers issue is resolved effectively

Matric (Grade 12) – Metropolitan College (2019 – 2020)

ComptiA+ – Unicollege