Thabelo Luvhimbi

Flexible Technical Support Engineer with years of experience helping clients maintain smooth operations Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Experienced

Customer service with over 10 years of experience in client service. Excellent reputation for resolving problems and improving customer satisfaction.

Field IT Technician - Tontrac System Analytics, Grootvei Power Station - Grootvei Power Station

(2025-03 - 2026-02)

• Delivered technical support for weigh bridge systems, addressing hardware and software issues
• Diagnosed network connectivity problems, enhancing coal transport efficiency for trucks
• Led initiatives to reduce IT support response times, improving service quality
• Coordinated on-site installation of weigh bridge projects and printers
• Managed installation of cameras, centurion boom gates, and robots along with daily system maintenance
• Performed routine maintenance and troubleshooting of weigh bridge hardware components to minimise downtime

VoIP Technical Support Engineer - Futuresoft, Centurion - Centurion

(2019-03 - 2024-12)

• Analyzed issues to identify troubleshooting methods needed for quick remediation
• Provided guidance on installing and integrating new hardware components and software to remote clients
• Adding Public IP addresses on client firewall
• Taking New clients Live on Excalibur Debt Collection software
• Client communication
• Installing and configuring hardphones and softphones
• Providing timely and accurate customer feedback and Following up with clients to ensure the problem is resolved
• Performed detailed client network environment surveys to optimize system performance and support decision-making
• Monitored network performance and security, proactively identifying potential threats and mitigating risks

Personal Assistant - Standard Bank, Thohoyandou - Thohoyandou

(2017 - 2018)

• Support executives and boost team productivity
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
• Documented and distributed meeting notes to identify, analyze and improve workflows
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
• Coordinated complex calendars and scheduled appointments to optimize executive time management
• Organized and prioritized daily tasks to ensure efficient office operations and meet tight deadlines

Telemarketing Sales Representative - Direct Channel, Johannesburg - Johannesburg

(2013-01 - 2016-12)

• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
• Generated leads and scheduled appointments through targeted telemarketing campaigns to increase sales pipeline
• Handled customer inquiries and provided accurate information about products and services to build trust and rapport

Diploma in ICT - ICT - PC Training And Business College, Braamfontein (2011-01 - 2012-12)

NQF L4 Systems Development - Systems Development - PC Training And Business College, Braamfontein (2010-01 - 2010-12)