Demo Dealer Administrator & Acquisition Agent at Tracker Connect (Pty) Ltd (2023-05 – Present)
- Processed new client applications and ownership transfers for vehicle tracking services.
- Validated captured applications, identified errors, and ensured accurate documentation.
- Managed high-volume data with 99% accuracy, ensuring data integrity.
- Coordinated installation scheduling and sent installation certificates to clients.
- Conducted dealership audits and ensured compliance with company policies.
- Assisted the credit control department with outstanding account collections.
- Maintained dealer relationships and ensured high levels of client retention.
- Used CRM systems to manage applications and improve lead conversion rates.
Customer Service Agent at Merchants SA (Instacart Campaign) (2022-11 – 2023-04)
- Managed inbound and outbound customer service calls for shoppers and clients.
- Handled billing inquiries, complaints, and service queries.
- Provided technical support for shopper mobile application issues.
- Assisted users with profile updates and application processes.
- Resolved customer issues efficiently, contributing to high customer satisfaction.
- Maintained detailed records using CRM systems to improve service delivery.
Debtors / Creditors Clerk at Transcollege (2020-11 – 2022-11)
- Captured and processed supplier invoices accurately.
- Processed operating expense invoices and foreign supplier invoices.
- Performed supplier reconciliations and resolved discrepancies.
- Captured supplier credit notes and updated supplier records.
- Maintained communication with suppliers regarding outstanding invoices and statements.
- Managed supplier queries and ensured timely resolution.
- Obtained Proof of Deliveries (PODs) and provided documentation to clients.
- Prepared and issued accurate customer invoices.
- Processed foreign customer invoices and allocated payments.
- Opened and maintained customer accounts.
- Investigated and resolved invoicing discrepancies.
- Ensured accurate record keeping and financial data management.
Customer Service Agent at Edcon (RCO) (2018-03 – 2020-08)
- Handled inbound and outbound calls regarding Edgars and Jet accounts.
- Assisted customers with account queries, billing issues, and product updates.
- Processed product amendments, account limit changes, and cancellations.
- Cross-sold financial products and club memberships.
- Assisted customers with insurance claims and e-commerce queries.
- Maintained customer records and handled email correspondence.
Salesperson at Volkswagen (VW) (2015-06 – 2016-06)
- Sold new vehicles to walk-in and corporate clients.
- Conducted prospecting and cold calling to generate new business.
- Maintained customer records using dealership systems.
- Delivered product presentations and demonstrations to potential clients.
Customer Service Agent at Cell C (2014-02 – 2015-05)
- Handled inbound customer calls regarding contracts, billing, and network issues.
- Assisted customers with contract amendments and account updates.
- Escalated complex issues to appropriate departments.
- Maintained accurate records of customer interactions in CRM systems.
Data Capture & Client Service Consultant at Better Life Insurance (Division of BetterBond) (2013-05 – 2013-12)
- Captured and processed client information in internal systems.
- Performed credit vetting using CRM platforms.
- Handled inbound and outbound customer service calls.
- Managed claims processing and administrative support tasks.
Sales Consultant at Better Life Insurance (Division of BetterBond) (2012-09 – 2013-04)
- Sold accidental insurance cover through inbound and outbound sales.
- Generated new business through cold calling and lead generation.
- Maintained client records and processed new policy applications.
Receptionist & Waiter at Orion Devonshire Hotel (2010-11 – 2010-12)
- Managed front desk operations and guest check-ins.
- Assisted guests with bookings and service requests.
- Provided food and beverage service while maintaining high customer satisfaction.
Customer Service Consultant at Touch African Communication (TAC) (2009-11 – 2010-10)
- Assisted clients with internet access services and account queries.
- Provided administrative support including typing, printing, and documentation.
