Boitumelo Sithole

Dedicated and detail-oriented Receptionist and Administration Clerk with 4.5 years of experience providing exceptional front-office support and administrative services. Skilled in managing reception operations, handling customer inquiries, scheduling appointments, maintaining accurate records, and performing a wide range of administrative tasks. Proficient in Microsoft Office Suite, data entry, document management, and office coordination.

Recognized for excellent communication, strong organizational abilities, and the capacity to multitask in fast-paced environments while maintaining professionalism and confidentiality. Committed to contributing to efficient office operations and delivering outstanding customer service. Currently completing a Diploma in Accounting Sciences, bringing strong numerical and reporting skills to front-office roles.

Receptionist & Administrator - Waterkloof Guest House - Pretoria, South Africa

(2022-01 - 2026-07)

• Welcome and check in guests, delivering a warm, professional first impression and maintaining a 98% guest satisfaction score.
• Manage 50+ incoming calls and emails daily, handling reservations, guest inquiries, and complaints with an average response time of under 5 minutes.
• Process monthly payments, invoices, and petty cash, ensuring 100% accuracy in daily financial reconciliations and reports.
• Maintain confidential guest records and administrative documents, ensuring strict compliance with data protection and privacy policies.
• Coordinate daily with housekeeping, maintenance, and management teams to resolve guest issues within an hour.
• Oversee general office administration, including stock control, supplier communication, and staff scheduling, ensuring zero operational disruptions.
• Design and maintain an organised, clutter-free reception area that consistently receives positive feedback from guests and visitors.

Diploma in Accounting Sciences - Accounting Sciences - University of South Africa (2025)

Diploma in Hospitality Management - Front Office - International Hotel School (2019 - 2023)

High School - Grade 12 - Lyttelton Manor High School (2013 - 2018)