Bokamoso Reuben

Sales Generation: Proactively engaging customers to provide tailored Apple solutions. Customer Experience: Facilitating hands-on demonstrations and device setups. Product Knowledge: Maintaining expertise in all Apple products, software, and accessories.

Sales Consultant - Core Group South Africa - Gauteng

• Sales Generation: Proactively engaging customers to provide tailored Apple solutions.
• Customer Experience: Facilitating hands-on demonstrations and device setups.
• Product Knowledge: Maintaining expertise in all Apple products, software, and accessories.
• Technical Support: Assisting with troubleshooting and basic technical issues.
• Target Achievement: Consistently meeting individual and team sales goals.
• Operational Tasks: Supporting merchandising, store maintenance, and stock takes.

Customer Support & Operations Associate - Orlando Pirates - Sandton, Gauteng 2196

(2020-09 - 2025-05)

Managing omnichannel communication across email, live chat, phone, and social media, with a strong focus on achieving high first-contact resolution rates for technical, billing, and order issues. I specialized in de-escalating complex complaints and building long-term trust through empathetic relationship management and deep product knowledge. Assisted in identifying support inefficiencies and implementing automated workflows to prevent customer churn.

High Ticket Closer - Riches And Beyond - Johannesburg, Gauteng

(2024-01 - 2024-06)

• Conducting professional sales calls and hosting one-on-one discovery sessions.
• Closing high-ticket deals by converting warm, pre-vetted leads.
• Handling complex financial and logical objections.
• Building rapid rapport and trust through psychology-based communication.
• Performing deep-seated needs analysis to position high-value solutions.
• Managing the full client relationship and buying process.

Customer Service Agent - iContact - South Africa

(2019-10 - 2020-07)

• Providing immediate support, resolving complaints, and answering inquiries via live chat.
• Managing multiple simultaneous conversations while maintaining high quality and speed.
• Guiding users through product setup and troubleshooting technical issues.
• Maintaining detailed records of all customer interactions and troubleshooting steps.
• Staying current on all company products, services, policies, and promotions.
• Identifying and directing complex issues to specialized departments.
• Delivering polite, concise, and helpful responses to support a positive brand image.

Service Warrior - MultiChoice - South Africa

(2015-09 - 2019-06)

Managed comprehensive query resolution by assisting subscribers both face-to-face and via telephone. This includes addressing a wide range of account inquiries, resolving complex billing issues, and providing guidance on technical concerns. Actively worked to turn negative customer experiences into positive outcomes to improve subscriber retention.

Provided specialized technical support by troubleshooting various DStv product issues, such as decoder errors and connectivity problems, to ensure consistent service delivery.

Financial Advisor - Liberty Life - Johannesburg, Gauteng

(2007-01 - 2007-10)

• Conducting in-depth assessments of your current financial situation and long-term objectives.

High School - matric