Bongane Makhonjwa

Results-driven and customer-focused professional with experience in administration, programme coordination, customer engagement, accurate recordkeeping, reporting and working to operational targets. Experienced in following procedures, maintaining accurate documentation, communicating professionally with customers and stakeholders, and performing effectively in demanding environments. Calm under pressure, trustworthy, detail-oriented and committed to processing work accurately within required timeframes.

Strong transferable skills for toll operations, including customer service, transaction-related administration, accuracy, compliance, equipment/problem reporting and adherence to prescribed work instructions.

Training Administrator at Express (2025-10 – 2026-07)

• Coordinated training administration, learner activities, schedules and supporting documentation while maintaining accurate records.
• Processed and maintained training information accurately and followed established administrative procedures and work processes.
• Managed multiple priorities and time-sensitive activities, ensuring timely follow-ups and smooth programme delivery.
• Maintained accurate attendance records, reports and training data, supporting monitoring, compliance and quality requirements.
• Provided HR administrative support while handling sensitive information with professionalism, confidentiality and discretion.
• Supported recruitment administration, including candidate coordination, screening, assessments and communication.

Field Facilitator at Yebo-Fresh (2023-07 – 2024-01)

• Onboarded and supported customers and entrepreneurs through the YeboFresh Business Lab programme.
• Delivered one-on-one customer-facing facilitation and coaching while maintaining professional communication and service standards.
• Supported recruitment, surveys, assessments and job-creation administration requiring accurate information capture and recordkeeping.
• Built positive relationships with customers, local businesses and partners, supporting customer engagement and service delivery.
• Worked consistently toward project-specific KPIs, demonstrating accountability, accuracy and performance orientation.

Peer Educator / HTS Counselor at Anova Health Institute (2021-12 – 2023-07)

• Conducted client risk assessments and outreach activities while ensuring accurate documentation.
• Built and maintained effective stakeholder relationships with outreach and Department of Health teams.
• Managed workload and service activities in a demanding community-based environment while maintaining professionalism and accuracy.
• Supported programme reach through recruitment, referrals, education and client engagement.

Regional Programme Coordinator at Grassroot Soccer SA (2019-04 – 2019-10)

• Coordinated programme operations from planning and implementation through monitoring, reporting and quality assurance.
• Prepared and submitted accurate weekly and monthly reports within required deadlines.
• Coordinated training activities and supervised facilitators while maintaining focus on targets and quality standards.
• Developed and maintained programme workflows, SOPs and knowledge-management processes.
• Built strong relationships with internal teams, community organisations and other stakeholders.

BCom in Industrial & Organisational Psychology – University of South Africa

Higher Certificate in Supervisory Management – University of South Africa