Debtors Clerk at Golden Era Group of Companies (2023-04 – Present)
- Managed debtor accounts and ensured timely collection of outstanding payments to improve cash flow.
- Reconciled customer statements and resolved discrepancies to maintain accurate financial records.
- Prepared and issued invoices and credit notices in compliance with company policies.
- Communicated effectively with clients regarding payment terms and outstanding balances.
- Collaborated with the finance department to update and maintain debtor ledgers.
- Utilised office management software to streamline debtor administration and reporting tasks.
- Monitored overdue accounts and initiated follow-ups to reduce bad debt and improve receivables turnover.
- Generated regular reports on debtor ageing and payment status to assist senior management in financial planning.
- Liaised with clients to negotiate payment plans and settlements, enhancing customer relationships and ensuring compliance with account terms.
- Conducted regular audits of debtor accounts to identify and address inconsistencies, ensuring data integrity and compliance.
- Provided detailed financial reports and analysis to support senior management in strategic decision-making and budgeting processes.
- Assisted in the preparation of month-end financial reconciliations related to debtor accounts, ensuring accuracy and completeness.
- Implemented a systematic approach for tracking and updating payment schedules, contributing to improved debtor turnover rates.
- Supported the transition to digital record-keeping by digitising historical debtor files and streamlining access for the finance team.
- Coordinated with the credit control team to implement effective debt recovery strategies, reducing overdue payments and enhancing cash flow.
- Implemented an efficient filing system for debtor documents, enhancing retrieval speed and accuracy within the finance department.
- Managed debtor accounts and ensured accurate processing of invoices and receipts to maintain up-to-date financial records.
- Communicated with customers to verify and update account information, facilitating efficient debt collection processes.
HR and Office Administrator at Torre Industries (2019-01 – 2023-09)
- Managed employee records and ensured compliance with data protection regulations and company policies.
- Organised office operations and procedures to improve workflow and optimise resource utilisation.
- Facilitated staff onboarding and induction programmes to enhance new employee integration.
- Handled payroll administration and liaised with finance to ensure accurate and timely salary payments.
- Developed and maintained office documentation, including policies and procedure manuals, to support efficient administration.
- Coordinated and scheduled meetings, appointments, and travel arrangements to support senior management effectively.
- Implemented efficient office supply management systems to reduce costs and minimise waste.
- Coordinated recruitment processes including job postings, candidate screening, and interview scheduling to support HR functions.
- Supported the preparation of HR reports and analytics to assist in workforce planning and management.
Customer Service Agent at Airports Company South Africa (1997-04 – 2019-09)
- Responded promptly and effectively to customer enquiries via phone, email, and in-person to ensure high levels of customer satisfaction.
- Resolved customer complaints and issues efficiently, liaising with relevant departments to provide timely solutions.
- Prepared and maintained customer service reports and documentation to assist management in decision-making and service improvement.
- Managed customer accounts and updated records accurately using office management software to support smooth office administration.
- Assisted in the training of new customer service agents, sharing best practices and promoting a customer-centric approach.
- Collaborated with internal departments to streamline communication and enhance the overall customer experience.
- Assisted in scheduling appointments and managing correspondence to support office administration and improve operational efficiency.
