Bongi Nkholise

Highly organized and performance-driven professional with over 8 years of combined experience in retail operations, customer service, data management, and debt collection. Proven track record of maintaining accurate financial and customer records, managing high-volume call centre operations, and negotiating successful payment arrangements. Experienced in utilizing Microsoft Excel and internal systems to track accounts, monitor performance, and ensure data integrity.

Recognized for strong attention to detail and the ability to meet targets while maintaining exceptional service standards. Demonstrates professionalism, resilience, and a commitment to confidentiality and operational excellence in fast-paced environments.

Customer Service Agent and Debt Collector - M-KOPA

(2024-01 - 2026-12)

• Managed high-volume inbound calls while meeting performance and quality standards.
• Captured and updated customer information in internal systems with accuracy.
• Resolved customer inquiries, complaints, and account-related issues efficiently.
• Maintained detailed, accurate records of all customer interactions.
• Managed 0–30 day delinquent accounts, utilizing Excel and internal systems for tracking.
• Contacted customers to negotiate and secure Promise-to-Pay (PTP) arrangements.
• Sent SMS reminders and followed up with customers prior to payment due dates.
• Utilized automated dialer systems to efficiently manage outbound calls.
• Escalated fraudulent cases to the relevant department, ensuring compliance.
• Maintained accurate documentation of payment arrangements and account updates.

Cashier & Merchandiser - Mr Price – East Rand Mall

(2015-01 - 2017-12)

• Processed cash, credit, and debit transactions quickly and accurately.
• Delivered excellent customer service by addressing inquiries and resolving issues.
• Maintained accurate cash register balances and completed daily reconciliations.
• Arranged and maintained product displays to optimize visibility and increase sales.
• Monitored inventory levels and restocked shelves as needed.
• Collaborated with management to implement promotional strategies and seasonal layouts.

Cashier, Switchboard Operator & Merchandiser - Game – Boksburg

(2012-01 - 2014-12)

• Processed customer transactions accurately and balanced daily cash reconciliations.
• Operated switchboard system and directed incoming calls professionally.
• Maintained accurate transaction and inventory records.
• Monitored stock levels and ensured shelves were properly replenished.
• Assisted with promotional and seasonal merchandising displays.

Certificate - Data Capturing - Quest Computer Skills Centre (2012-01 - 2012-12)

Diploma - Call Centre - Quest Computer Skills Centre (2012-01 - 2012-12)

Matric - Palmridge Combined School (2011-01 - 2011-12)