Customer Specialist at CARTER SUZUKI (2023-07 – Present)
- Welcome customers and assist with their enquiries and understanding their car needs.
- Provide detailed information on car specifications and features, staying updated with the latest industry trends.
- Assisting clients complete purchase applications physically and telephonicaly.
- Verifying client details and providing finance options available to them.
- Coordinate with finance department to process potential buyers.
Field Sales Agent at Premier Credit (2022-06 – 2023-07)
- Identifying potential clients to borrow money through marketing campaigns and approaching business owners physically.
- Identifying client financial needs and clearly explaining the features, benefits, terms, and conditions of different loan products to clients.
- Preparing applications, assisting clients with completing loan applications, ensuring all necessary information is provided and submitted for processing.
- Resolving customer queries and concerns, maintaining good relationships through networking and constant communication.
Insurance Sales Agent at GLOBAL-DIRECT (2021-11 – 2022-05)
- Calling prospective clients based on cold leads and offering them insurance.
- In depth knowledge of various insurance products to provide clear explanations and solutions to clients.
- Conducting a needs assessment with clients to better understand their needs and recommend appropriate insurance products and coverage options.
- Providing clients with insurance quotes and explaining the pricing structure.
- Resolving client queries telephonic and face to face.
- Capturing and maintaining client data ensuring filling systems are in line with the POPIA regulations.
- Enrolling interested clients information on the system for submission and processing.
- Liaising with underwriters and relevant internal team members to resolve administrative queries effectively.
Sales Agent at I-TALK (ABSA Credit cards) (2021-05 – 2021-09)
- Calling clients and offering them credit cards.
- Clearly explaining the benefits and advantages of the product and monthly charges associated.
- Updating client information and submitting applications for interested clients.
- Resolving customer queries and complaints.
Online shopper Team Leader at ZULZI (2020-03 – 2021-04)
- Efficiently handle multiple shopping orders and purchases, ensuring accuracy and completeness.
- Address customer service requests promptly.
- Verify the accuracy of items included in orders and address any discrepancies finding alternative items where necessary.
- Maintain a high rate of customer satisfaction.
- Training new recruits.
- Financial management.
Marketing Agent at BLUE-BELL Marketing (2019-02 – 2020-03)
- Promoting new products
- Customer service
