Bontle Kedijang

I am a dedicated and detail-oriented IT professional who thrives in high-pressure environments. My strong collaboration skills have been instrumental in achieving team goals, while my ability to work independently enables me to deliver consistent results. I am motivated, persistent and resilient, with a proactive and solution-oriented approach to problem-solving.

My flexibility, adaptability and ability to multitask complement my professionalism, making me a valuable asset to any team. I am eager to continuously expand my knowledge, embrace new challenges, and contribute positively to the success of any organization.

IT Learner at BSi Steel Pty (Ltd) (2019-09 – 2020-12)

• Refer to duties below (IT Administrator)
• Reception duties

IT Administrator at BSi Steel Pty (Ltd) (2020-01 – 2023-12)

• User Support: Provide technical assistance to end-users via phone, email or chat. Resolve issues related to hardware, software, and network connectivity.
• Ticket Management: Use a ticketing system to log, prioritize, and track support requests. Ensure timely resolution of tickets and communicate status updates to users.
• Troubleshooting: Diagnose and resolve technical problems by analyzing symptoms, following standard troubleshooting procedures, and escalating issues when necessary.
• User Training: Conduct training sessions for end-users on software and user interactions. Create and update user guides and documentation.
• Network Monitoring: Monitor network performance and network health. Identify and address potential issues before they escalate.
• User Onboarding: Assist with the setup and configuration of new user accounts, including permissions and access to systems.
• Training: Provide training and support for users on new software applications and tools. Facilitate workshops or create tutorials as needed.
• Software Updates: Manage software installations, updates, and patches to ensure all systems are current and secure.
• Inventory Management: Track and manage IT assets, including hardware inventory and software licenses.
• Collaboration: Work closely with other IT staff, such as network engineers and system administrators, to resolve complex issues and implement IT solutions.
• Customer Service: Maintain a professional demeanor, ensuring a positive user experience and fostering good relationships with all users.
• Reporting: Generate and present metrics, user feedback, and recurring issues to identify areas for improvement.

IT Network Administrator at BSi Steel Pty (Ltd) (2023-01 – Present)

• Network Configuration: Set up and configure network hardware, including routers, switches, and firewalls. Ensure proper network architecture and connectivity.
• Network Security: Implement security measures to protect the network from unauthorized access and cyber threats. This may include configuring firewalls, intrusion detection systems, and VPNs.
• User Management: Manage user accounts and permissions on the network. Ensure proper access control and security protocols are followed.
• Backup and Recovery: Develop and maintain backup procedures for network configurations and data. Plan for disaster recovery to ensure business continuity.
• Documentation: Maintain comprehensive documentation of the network infrastructure, configurations, and procedures. This includes network diagrams and inventory lists.
• Capacity Planning: Analyze network usage trends and plan for future capacity needs. Recommend upgrades and changes to accommodate growth.
• Collaboration: Work with other IT staff to support application deployment and resolve cross-functional issues. Collaborate with vendors for equipment and software procurement.
• User Training: Educate users on best practices for network security and efficient use of network resources. Provide training as necessary.
• Policy Development: Help create and enforce network usage policies to ensure compliance with organizational standards and regulations.
• Performance Optimization: Improve network performance and reliability by implementing improvements and upgrades.

Foundation in IT in IT – Vaal University of Technology (2016-01 – 2016-12)

Diploma in Network Systems in Network Systems – Boston City Campus (2023-01 – 2026-12)