Boshadi Khota

I am a matriculant that completed in 2019, I have built a great customer service experience while being a call centre agent at Merchants. I am passionate about customer service and I would like to pursue a career that allows me to assist customers. I have good communication skills and qualities that help me work well within a team, I work well under pressure and I can do my work and deliver exceptional result.

Customer Service Representative - Merchants

(2022-01 - 2023-12)

• Handling Inbound Calls
• Delivering information about a company's offering
• Collecting and analysing customer feedback
• Answering questions about a company's product or services
• Interact with customers telephonically
• Listening and responding to customer queries accurately
• Educate customers about company products

Customer Service Representative - Redial BPO

(2023-09 - 2025-08)

• Handling inbound and outbound calls from international customers
• Tracking how far their orders are
• Delivering information about a company's offering
• Interact with customer telephonically
• Listening and responding to customer queries accurately

Customer Service Representative - NUTUN BPO

(2025-11 - 2026-05)

• Handling inbound and outbound calls from international consumers
• Giving them support with their coffee machines
• Delivering information about the units
• Listening and responding to the consumers queries accurately
• Assisting telephony and via emails

Grade 12 (Matric) (2019-01 - 2019-12)